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Twitch hack: the real cost of unreported streaming app cybercrime (data & analysis)

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As news breaks of a Twitch hack that has exposed 125GB of users’ personal data, a recent study by UK phone refurbishers Repair Outlet reveals the hidden cost of streaming app cybercrime.

Combining data from Action Fraud with global search data around app cybercrime, the study has revealed that app users lose an estimated £183 per break-in, with streaming site users potentially losing £3.3M a month.

Typically, Twitch users search for advice on account security 600 times a month, which could be costing £109,800 per month.

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Though the data revealed in the mass leak may not have an immediate monetary impact, the personal data exposed could leave other accounts at risk and, for streamers on the site, could have a drastic effect on the money they can generate.

More broadly, Youtube is the most commonly searched streaming app, with 6,000 searches per month, costing an estimated £1M.

Netflix is the second-most vulnerable app, with 3,900 searches surrounding account break-ins, totaling £713,700 a month.

The most vulnerable streaming apps

App

Category

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Global Monthly Search Volume

Estimated Cost

Cost in USD

Youtube

Streaming

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6000

£1,098,000

$1,506,000

Netflix

Streaming

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3900

£713,700

$978,900

Spotify

Streaming

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3800

£695,400

$953,800

Disney+

Streaming

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3600

£658,800

$903,600

Twitch

Streaming

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600

£109,800

$150,600

App users search for cybercrime advice 92,120 times a month, meaning the global total could be as high as £16,857,960.

You can find the full data, along with online safety advice, in our original post here: https://repairoutlet.co.uk/blogs/news/the-state-of-app-security-report

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Comment from Tom Peet, manager of Repair Outlet:

“Streaming service vulnerabilities may not always have an immediate monetary value but this can result in cybercriminals gaining access to your personal information which leads to further fraud online.

One of the most common mobile issues is operating system vulnerabilities which can occur when your device isn’t regularly updated. This is even more significant as your device ages as some models may stop receiving updates.

Smishing has also increased by as much as 700% in 2021, highlighting the serious risk to all app users of losing access to their accounts and losing money in the process.

It’s vital to keep on top of your online safety, practice good password hygiene and protect your device with antivirus software.”

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Comment from Ian Reynolds, cybersecurity expert at SecureTeam:

“It’s hacks like this that reinforce the importance of the very basic levels of cybersecurity that we are still seeing large companies such as Twitch not take seriously enough.

The foundation of cybersecurity password protection is two-factor authentication. For example, you’ll notice this being enforced if you ever try to log into your Google account on a new device.

If Twitch had multi-step authentication as a defalt, the risk of vulnerable accounts would be much smaller, which in turn would give users more confidence when interacting with the app.

These are very basic cybersecurity pracitises that companies should already be enforcing to prevent attacks happening, not as reactive measures after a disaster has already struck.”

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Methodology

The UK’s fraud prevention agency Action Fraud reported that the cost of social media and email cybercrime was £2.6M a year, or £183 per hack. Repair Outlet then calculated the cost per hack based on the number of people searching for app-specific terms globally to calculate the estimated total monthly cost.

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10-15% Of Gamers In Florida Show Signs Of Gaming Addiction: Here Are 10 Signs Your Kid Is Suffering From It (And How You Can Help)

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Recent studies indicate that 10-15% of young gamers in Florida exhibit signs of gaming addiction. These findings underscore the need for early identification of symptoms to prevent negative impacts on children’s mental and physical health. Gaming addiction, if not dealt with, can lead to poor academic performance, social withdrawal, and even health problems.

Marin Cristian-Ovidiu, CEO of FreezeNova, discusses key indicators of gaming addiction and offers practical advice for parents.

Recognizing Early Signs

“Early recognition of gaming addiction is crucial in preventing long-term negative outcomes,” Marin explains. The following signs can help parents identify if their child might be developing an addiction:

Exhaustion and Irritability

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Constant tiredness and grumpiness during the day could indicate late-night gaming sessions interfering with sleep.

Gaming Obsession 

If gaming dominates your child’s thoughts and conversations, and they plan their day around it while neglecting other responsibilities, it could be a sign of addiction.

Decline in Academic Performance and Lost Interests

A noticeable decline in academic performance or loss of interest in previously enjoyed activities may suggest your child is prioritizing gaming over more important tasks.

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Emotional Volatility

Extreme emotional reactions to in-game outcomes, such as uncontrolled anger, known as ‘Gamer Rage’, or intense celebrations, could indicate an unhealthy attachment to gaming.

Physical Strain

Signs of repetitive strain injuries like ‘Gamer’s Thumb’ or ‘Nintendo Neck’ from prolonged screen time are warning signals.

Neglecting Basic Needs 

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If your child is neglecting basic needs like eating, sleeping, or hygiene to keep playing, gaming has likely taken an unhealthy control over their life.

Creating a Supportive Environment

While video games can be a great source of entertainment and connection, around 70% of people with signs of gaming addiction also experience social disorders. Marin recommends a few tips for building a supportive and open environment for your child.

Teamwork and Setting Boundaries

“Parents and children should work together to create a healthy gaming environment. Gaming addiction requires a holistic approach,” Marin advises. Start by setting clear boundaries on gaming time to ensure there’s room for schoolwork, chores, and quality family time.

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Revisit activities your child once loved, like football practice or exploring new hobbies together. It’s vital for your child to take breaks from screens, so create a balanced daily routine that includes homework, chores, exercise and just some gaming time. This allows your child to enjoy their games without neglecting other aspects of their life.

Open Communication

Maintain open communication. Discuss the games your child enjoys and any concerns you might have. By understanding their world, you can work together to find solutions.

Remember, you’re not alone. If you feel overwhelmed, seek professional help from specialists in gaming addiction. Marin concludes, “By working as a team, setting clear boundaries, and fostering open communication, we can help your child develop a healthy relationship with gaming and thrive in all areas of life.”

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Compliance Updates

SYNOT Games Officially Certifies Over 140 Games in Brazil

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SYNOT Games has announced that more than 140 of its games have now been officially certified in Brazil.

“We are delighted to announce that more than 140 of our games have now been officially certified in Brazil. This significant achievement allows us to expand our reach and introduce a diverse selection of games to this dynamic market. Brazil represents a key opportunity for growth, and we are committed to delivering exceptional gaming experiences to the Brazilian audience,” the Company said.

“We are thrilled to introduce our portfolio in Brazil, offering innovative and engaging gameplay that promises to captivate and entertain players,” Martina Krajci, CCO at SYNOT Games, said.

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SPGA Introduces Code of Conduct to Highlight Member Commitment to Compliance and Safety in Social and Promotional Gaming

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The Social and Promotional Gaming Association (SPGA), an organization dedicated to providing stakeholder education and advocating for the responsible operation of social games offering promotional sweepstakes prizes, today announced the implementation of a Code of Conduct for its operator members.

The Code of Conduct is designed to spotlight the processes and technologies already in place at both SPGA member sites and the majority of social casinos offering promotional sweepstakes, also referred to as social sweeps games.

Social sweeps games combine the established social casino model, on which Americans have spent over $40 billion in the last decade, and add promotional prizes. No purchase is necessary to win prizes, and the vast majority of users play for free.
The foundational pillars of the Code of Conduct include the application of regulation-grade suppliers, technology, or policies to ensure: 
  • Age verification to limit real money play to users 18 and older

  • Proper identity verification (Know Your Customer or KYC) 

  • Location verification of customers 

  • AML policies to ensure proper transaction monitoring

“The pillars of the SPGA Code of Conduct highlight the technology and processes already in place at most social sweeps operators to ensure that the millions of adults who enjoy these games do so in a safe and reliable environment,” said Camilla Wright of Red Knot Communications, a spokesperson for the SPGA. 
“The standards of the Code of Conduct go above and beyond the accepted best practices for traditional social casinos.”
In the months ahead, the SPGA will release more details on the Code of Conduct, introduce additional pillars, and engage an external firm to certify member compliance with the Code.  
“We look forward to continuing to develop the Code of Conduct to further strengthen the commitment of SPGA members to compliance and player protection while providing consumers with a highly social and engaging experience that is always free to play,” said Wright.      
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