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NSoft’s Betting Terminal BackOffice – an irreplaceable admin tool

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The other side of SSBTs: NSoft’s Betting Terminal BackOffice – by Dario Šaravanja, Product Manager at Seven Sportsbook Platform 

Self-Service Betting Terminals, or simply SSBTs, are well known in the global betting industry for ages.

With the advancing technology and fresh ideas, SSBTs are constantly upgrading, and the betting operators have recognized their potential.

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SSBTs are not just for punters

Betting terminals are considered to be a critical asset for enriching the offering, hence diversifying monetary streams. They are not necessarily bound to the specific premises. This feature makes betting terminals perfect for extensive punter outreach even outside of betting shops.

Having said that, there is one aspect of betting terminals that is often overlooked. We are talking about the administration here: how betting operators keep track of daily operations. In other words, what closes the gap between SSBTs, punters, operators and management? Our answer to that question is Terminal BackOffice, and NSoft’s clients seem to love it.

Closing the gap

Terminal BackOffice, abbreviated as TBO, is an integral part of the NSoft software for betting terminals. It stands as a “behind the scenes” application punters are unaware of, dedicated to making life easy for the operators and management. Think of daily transactions, processed tickets, terminal reports, operator shifts and access cards, terminal’s hardware configuration, maintenance mode, billing information per terminal, balance recovery, and much more. All of those things are part of the terminal back office.

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Betting Terminal BackOffice system has been made with all of the users in mind. We improve the system constantly in alignment with the rest of our software solutions and clients’ needs, ensuring nothing is left out.

NSoft’s global expansion confirmed the importance of such functionalities regardless of where the clients come from or where they locate SSBTs. Reasons are various yet mutually shared – common pain points include the complexity of managing terminal operations, diverse hardware, lack of per terminal insight and low sense of managing. TBO tackled those issues by leveraging software solutions for providing insight into each SSBT at any time from anywhere (physically or remotely), providing a supreme sense of management, as well as balancing technical complexity and ease of use.

A must-have for a land-based business

Terminal BackOffice comes with NSoft’s sports betting platform – Seven. The system is independent of the SSBTs’ brands meaning it is robust enough that can be a part of the  STARK’s terminals – NSoft’s hardware unit – or any 3rd party terminals running Seven platform.

TBO offers content in accordance with allowed permissions for each operator or manager. This business logic ensures operational safety as responsible managers can neatly set permissions for their personnel from the permission pool.

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Content and related actions are visually organized per domain for smooth navigation. Domains include Card Operations, Tickets, Wallet, Billing, Reporting, Options and Settings.

  • Card Operations section incorporates management of operator cards and their holders. Cards can be used for faster log-in inside TBO via card readers.
  • Tickets section offers the creation of vouchers and a view of processed tickets on the SSBT per each active product, with options to check their statuses, print copies, cancel or pay them out.
  • Wallet and Billing domains consist of different wallet types, such as operator and terminal wallets. It is a collection of money flow information, shift management, SSBT transfers and transactions, billing details and billing profit information.

Consists of different Wallet types

  • Reporting provides different types of reports, from profit, balance to turnover. Depending on the nature of the report, data is sorted per product and/or in total.
  • Options and Settings wrap up various hardware/software options regarding connected peripheral devices, such as money acceptors, printers and scanners, touchscreen calibration, theme settings, landing page and service mode of betting terminals.

Options -overview

Besides mentioned functionalities, TBO also incorporates the logic of safe balance recoveries after power loss or similar unwanted events.

A reliable system to meet customer-first philosophy 

Terminal BackOffice is a backbone of betting operators’ day-to-day business activities when it comes to this channel. The front: flashy design, a wide range of games, simple UX together with the quality hardware is incomplete without a simple management interface. The betting operators, and any business really, nurture the philosophy: customer first. In order to meet this goal, the operator has to have a strong reliable system to keep things run smoothly.

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New focus for safer gambling as Clarion confirms launch of Sustainable Gambling Zone

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The Consumer Protection Zone (CPZ), which since its launch at ICE 2018 has developed to become the highest profile feature on the ICE show floor has been re-branded to become the Sustainable Gambling Zone (SGZ). 

The strategic decision has been taken following extensive stakeholder consultation and is set against the heightened importance placed on proactive customer interventions at earlier stages of the player journey.

The SGZ will be debuted at July’s iGB L!VE prior to its official launch at ICE 2025, the first edition of the industry’s most influential b2b gaming show to be held at its new home in Barcelona

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Clarion Gaming’s Director of Industry Insight and Engagement, Ewa Bakun, who has seen the CPZ develop to become the key platform for the industry to advance its understanding and implementation of safer gambling measures and raise standards said: “I must stress that this is much more than just a cosmetic exercise. Instead, the Sustainable Gambling Zone, with its refreshed focus, will engage with the broader stakeholder group of operators who are focused on long-term sustainability, something which goes way beyond simply meeting the regulatory mandate.

“The overarching objective of the Sustainable Gambling Zone is to be at the vanguard of initiatives to help develop healthy play from the outset which includes the incorporation of safer gambling considerations from the very start rather than as a compliance requirement.

“While not yet standard across the whole of the industry, this more holistic approach underpins the safer gambling dynamic. Its goal is to create a more sustainable business in which players continue to enjoy their gambling entertainment experience with the small proportion who are at risk of developing problems pro-actively identified and assisted by operators.”

Clarion Gaming Managing Director, Stuart Hunter added: “The relocation to Barcelona will enable us to expand the ICE and iGB Affiliate offerings but also raise the bar in terms of what we already deliver on behalf of the international industry.

“The intended broader appeal of the Sustainable Gambling Zone dovetails with our relocation and will bring the SGZ closer geographically to continental Europe and closer culturally to the Latin American markets that we serve.

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“Barcelona will open a new chapter for ICE/iGB Affiliate and their respective features, not least the Sustainable Gambling Zone.”

The post New focus for safer gambling as Clarion confirms launch of Sustainable Gambling Zone appeared first on European Gaming Industry News.

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INSPIRED LAUNCHES SOLID GOLD™: THE LATEST GEM IN THE FORTUNE COMMUNITY™ LINEUP!

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Inspired Entertainment, Inc., a leading B2B provider of gaming content, systems, and solutions, is delighted to launch Solid Gold™ to the Cat C market, the latest addition to our Fortune Community™ slot lineup. Fortune Community offers a multiplayer gaming experience tailored for the Category C and bingo markets. Fortune Community games can activate a community bonus during play, ensuring all eligible players can share in the rewards.

Prepare to embark on a nostalgic journey with Solid Gold™, a classic retro slot that seamlessly blends vintage charm with exhilarating thrills.

In Solid Gold, a Gold Bar character hovering above the reels brings players closer to victory. When these characters grace each of the three reels, they unlock one of three bonuses. During the Wild Pick bonus, players take charge and choose one of three reels to turn Wild – or two if they’re lucky. Once a reel is selected, a stack of Wilds fills the entire reel, whilst the Wild symbol substitutes for all other symbols to enhance or create wins.

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Players fortunate enough to trigger the Wild Pick bonus will have the opportunity to win a bonus spin. During this feature, the Wild reels will lock in position while the remaining reels spin again, providing players with an additional opportunity to win.

The Solid Gold community bonus steals the spotlight, played on alternative reels and offering 6 enticing prizes up for grabs. The reels will continue to spin until either a £100 jackpot prize is awarded, or a losing combination appears. Solid Gold not only offers players the opportunity to relive the golden era of slots but also engages them in a community bonus.

Richard Terry, UK Market Product Director, said: ” Solid Gold is the latest in a series of fantastic Fortune Community Cat C titles from Inspired, and once again sees the return of a much-loved classic game brand from yesteryear, likely to engage both new players with its absorbing presentation and experienced players with fond memories of the original product”

The post INSPIRED LAUNCHES SOLID GOLD™: THE LATEST GEM IN THE FORTUNE COMMUNITY™ LINEUP! appeared first on European Gaming Industry News.

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ESIC Announces Establishment of Global Esports Industry Advisory Board

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The Esports Integrity Commission (ESIC) is pleased to announce the establishment of its Global Esports Industry Advisory Board, designed to enhance integrity and ethical practices across the esports landscape. The Advisory Board will serve a pivotal role by providing expert advice to ESIC’s Chief Executive Officer on a range of critical industry issues. 

The primary function of the Advisory Board is to create a robust framework for integrity and fairness, setting a global benchmark for ethical conduct and fair competition in esports. The board will offer strategic insights, help shape policies governing fair play, liaise with key industry stakeholders, and act as ambassadors advocating for ethical practices. 

ESIC has appointed two highly esteemed members to inaugurate this board: 

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  • David Neichel, Senior Vice President of Public & International Affairs at ESL FACEIT Group (EFG), joins the Advisory Board with over fifteen years of experience in the video games industry, including significant roles at Activision-Blizzard and Electronic Arts. David’s profound impact on international and public affairs initiatives makes him an invaluable addition to the board. 
  • Robbie Douek, CEO of BLAST, also joins the Advisory Board, bringing a wealth of experience from his roles at Google and Disney, along with his leadership through major acquisitions. Robbie is celebrated for his strategic leadership and his instrumental role in elevating esports to a significant global entertainment platform. 

The formation of the Advisory Board is an engagement that underscores the commitment of its members to upholding and promoting the highest standards of integrity within the esports industry. The board will meet as required to address strategic challenges and ensure that ESIC’s initiatives effectively meet current and future industry needs. 

“Both David and Robbie bring a remarkable depth of knowledge and a passion for advancing the integrity of esports,” said Stephen Hanna, CEO of ESIC. “Their expertise will be crucial as we navigate the evolving landscape of esports and strive to maintain the integrity that our community expects and deserves.” 

Robbie Douek, CEO at BLAST, said: “I’m honoured to be given the opportunity to support the Global Esports Industry Advisory Board and ESIC in their ambition to create the best and fairest environment possible for players, teams and fans.” 

David Neichel, Senior Vice President of Public & International Affairs at ESL FACEIT Group (EFG) also commented: “It is a true honour to join the Global Esports Industry Advisory Board and support ESIC’s successful journey. Fairplay and integrity are at the core of esports. We owe it to the players and to the fans and for a better endemic industry governance” 

The post ESIC Announces Establishment of Global Esports Industry Advisory Board appeared first on European Gaming Industry News.

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