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Six Things New Casino Operators 2020 Do Differently
Many casino players approach new websites with caution. They’ve heard far too many stories about new operators that never lived up to the hype. And so, they stick to the tried and tested websites.
They use these companies even when they deliver slow payouts, get mean with bonuses and provide lagging websites. But truth be told, today’s new casino operators are some of the best gaming websites online.
Sure, they might not have seas of positive reviews online. But they do certain things players look for in casinos differently. And in many ways, they provide better gaming experiences. Here’s what we mean.
Strict Data Protection Laws
Data privacy is a sensitive topic these days. To show they care about your safety, new casinos have a series of data policies in place. For starters, they provide a data collection form to get your approval beforehand.
Crucially, they also reveal what information they collect. In many cases, it’s data about your personal details: Name, address, contacts, IP address and some cookies. Some of the information is compulsory for KYC verification.
But the beauty of it is that your data is protected by strict laws. Today’s casinos no longer spread your data around for business reasons. And they can’t evade responsibility in case of any breaches. They have to encrypt it and keep it secured.
Responsive, Mobile-friendly Websites
One of the most common complaints by people who use established casinos is that their websites lag often. That’s because many of these brands cram everything that can be gambled on one website.
What’s more, they fail to design their sites for user-friendliness. Or they don’t have teams to help keep games running smoothly 24/7. The result is that many players encounter games that crash, apps that lag and customer staff overwhelmed by complaints.
New casino operators, and you can find the best at Chillslots, are a different ballgame. They have websites designed with players in mind. As a result, they load fast, games are responsive and technical hiccups are resolved instantly.
Due to that, your gaming experience at a new casino is smooth and efficient. You don’t need to worry about losing money to a crashing slot or not getting technical helps. Instead, you can play comfortably on a user-friendly site.
Prioritizing High-Paying Games
Casinos are businesses. As a result, it’s in their best interest to provide games designed to make the house rich. Not new operators, though, at least not the best companies at Zlots.com/new-casinos-sites/. The best new casinos in 2020 prioritize high-RTP games and card games with a low house edge.
They provide these games because they are what players love. In other words, they do it to satisfy their customers: The primary role of every forward-thinking business. Now, not every casino game at new casinos will be worth your time.
But comparatively, you’ll find far more high-quality games at new casinos than old ones. For clarity, great games aren’t just about payout rates. They also feature advanced graphics, great soundtracks, in-game features and jackpots.
Quick Payouts
It’s true—many casinos have a problem with paying money to winners. They enforce an unnecessarily long pending time—Aimed at verifying that a person won fairly. And they take even more time to process a payment.
With that in mind, many new casinos view payment duration as an opportunity to widen their share of the gambling market. Instead of delaying players’ money, they deliver it quickly. They also improve on other payment-related issues people have.
For example, the best new casinos charge little or no withdrawal fees. They have flexible limits (small minimum deposits and high maximum withdrawals). And they don’t feature an option to reverse a withdrawal to help people cash out successfully.
In case you’re wondering, quick casino payouts mean one or two days. Anything longer than that is average. However, note that payouts to banks and credit cards tend to take longer than two days at most casinos.
Acquiring Public Audits
One of the biggest problems new casinos face is convincing people to test their services. Most people don’t like spending money at new businesses anyway. As a sign of trust, a lot of new operators have their games and services audited by an independent auditor.
Thwate, eCOGRA, GLI and iTechLabs are the most respected casino auditors. They check games to ensure they are fair. And they audit payments to verify that a company pays out to every winner timely.
Add a license from a respected regulator, a safe website and bonuses and many people won’t have a reason to fear a new casino. Audits provide enough social proof that a casino is genuine and provides commendable services.
Fair Bonuses
Nearly every casino has bonuses these days. However, they differ in the quality of their incentives. Lots of established businesses give out generous amounts but include tough terms and conditions for players.
On the flip side, more and more new casinos are providing unique fair bonuses that give players a fair chance to withdraw their wins. They might not give out £5000. But you could get £50 with 10x wagering requirements. Or you could receive a cashback for 10% of your monthly losses.
In other words, bonuses from new casinos hold a lot more value than those you get elsewhere. It’s like they are designed to help magnify your profits and not as a marketing gimmick.
That said, they also tend to feature open policies. You don’t just receive a bonus without knowing the terms. You receive an incentive plus a list of all the terms involved. That way, you only claim it if you think it can work in your favor.
Conclusion
Lots of new casinos keep opening. And not all of them can be trusted. However, the best of them are doing certain things differently: Fair bonuses, data privacy, high-paying games and quick payouts.
So, before you dismiss a new casino because it’s not a renowned brand, check out its services. There’s a chance it provides better services that many branded operators.
Celina Guedes Regional Director Brazil at EGT
EGT Digital and EGT to showcase bestsellers and brand-new products at SiGMA Americas 2025

EGT Digital and EGT are ready to welcome operators, players, and industry experts again at this year’s SiGMA Americas show. From April 8 to 10, they will have the opportunity to become familiar with the innovative developments of the two companies at booths E130 and F131.
EGT Digital will introduce its compelling portfolio of casino solutions, featuring more than 120 well-known slot titles, as well as the jackpot top performers Bell Link, High Cash, Clover Chance, and Single Progressive Jackpot. Guests will also see the newest member of the company’s jackpot family – the 4-level multi-denomination Gods & Kings Link, which will make its debut at the event. It will present its first 2 titles – Glorious Alexander and Ape of Luck, offering players numerous opportunities for winning and entertainment.
The in-house developed “all-in-one” betting platform X-Nave will be showcased with its 4 main modules: Sport Product, Gaming Aggregator, CRM Engine, and Payment Gateway. Each can be used as part of the complete solution or separately, as it allows seamless integration with third-party developments.
The Sport Product will reveal rich sports and esports content across numerous markets. EGT Digital’s Gaming Aggregator will show its vast range of more than 13,000 titles from more than 130 popular providers, as well as a number of functionalities for content personalization. X-Nave’s CRM Engine with its player management tools and bonus features, as well as the Payment Gateway, offering a wide diversity of payment methods, will complement the capabilities of the operators to further enrich and customize the offerings for their clients.
EGT’s VLT solutions will also demonstrate their enormous potential for the Brazilian market. Тhe visitors will be able to get acquainted with the brand-new self-service betting terminal, which has been developed specifically for Brazil. Its compact dimensions make it an ideal addition to any location. Gaming options are accessible with a QR code – an innovative feature that players will highly appreciate. The terminal will be equipped with the Gold VLT multigame, which has also been designed specifically for the domestic audience. Its 50 games, including both new high-potential proposals and well-established titles such as Keno Universe, will dive guests into a world full of adventures and attractive prizes.
Celina Guedes, Regional Director Brazil at EGT, commented: “I am very glad that we will participate in SiGMA Americas again this year and will have the chance to present the best of our product portfolio to our current and potential new clients from the region. The exhibition will allow us to increase our popularity among Brazilian key players, on the one hand, and on the other, to consolidate and expand our presence in LATAM as a whole. We are also looking forward to the SiGMA Americas Awards, where we are shortlisted in 3 categories.”
The post EGT Digital and EGT to showcase bestsellers and brand-new products at SiGMA Americas 2025 appeared first on Gaming and Gambling Industry in the Americas.
Aviator
A brief history of crash games

Katya Machuganova, Gaming Product and Partnerships Manager at Silverback Gaming, on where the crash format originates and how studios have continued to up the ante with the games that are hitting the market today
The rise of crash games has been so meteoric that we haven’t taken the time to look back at where the format originally came from.
It’s easy to see how the industry has become distracted by crash games and their ability to tap into lucrative but hard-to-reach audiences like Millennials and Gen Z.
But to determine the direction we now take with the format it’s important to understand where it originated and why it was able to generate such tremendous momentum in a short space of time.
The genesis of crash games:
MoneyPot was the first ever crash game and it was produced back in 2014 by Eric Springer, a Canadian developer and Bitcoin enthusiast.
Springer introduced the game on the Bitcoin Talk forum and drew inspiration for the format from the crazy volatility of the cryptocurrency markets where assets can skyrocket and then crash in value.
In 2015, Springer sold MoneyPot to Ryan Havar who rebranded the game to Bustabit and moved it to a new site where it can still be played today.
Havar kept much of the core gameplay the same, including a last-longer bonus. This saw 1% collected for every player’s wager that went into a bonus prize which went to the last player to cash out successfully.
In 2018, Havar decided to sell Bustabit to another crypto developer, Daniel Evans, who made a few tweaks to the game including removing the bonus system.
Evans still operates Bustabit to this day and even allows third-party investors to bankroll the game in return for a share of its profits.
The next generation of crash games arrive:
With crash a popular but niche game format for crypto enthusiasts, it took developer SPRIBE to catapult it into the mainstream with the launch of Aviator in 2019.
Aviator was the first crash game developed for online casino players and was the catalyst for the surge in popularity the format has attracted since.
Given the success of Aviator and the rising demand for non-traditional content, studios have continued to move the needle and come up with their own crash games.
Some use the same aeroplane theme as Aviator, while others are based around sports, Wild West shootouts, hot air balloons and many other themes.
These games mostly take the increasing curve format with a multiplier that continues to rise – players must then decide when to cash out.
If they go too early, the win will be small, but wait too long the curve crashes, taking their accrued winnings and original stake with it.
What makes crash games so popular:
Players are drawn to the intuitive and simple format of crash games – even those new to the format can pick it up in a couple of game rounds.
Players like that these games are usually multiplayer and with social features such as a chat and leaderboards where they can compete with others for the highest multiplier score.
Crash games work incredibly well on mobile – which has seen them really hit the mark with players in emerging markets – and this has driven their appeal among younger audiences, too.
In fact, the high risk/high reward nature of the gameplay – which has its roots in those volatile crypto markets – really appeals to those players.
The rise and fall of crash IP
Given the huge success of crash games, and in particular SPRIBE’s Aviator, it should come as no surprise that the format has had its fair share of controversy.
Most notable is the legal case SPRIBE has found itself embroiled in – another company has argued that SPRIBE has breached the IP it holds for the Aviator logo and brand assets.
The case is ongoing and shows the growing attention that is being paid to intellectual property rights within the crash game genre, a genre whose value is only set to rise.
Crash is a huge opportunity for studios:
Crash presents a huge opportunity for studios and is one that Silverback Gaming is looking to explore with our first crash title set to hit the market shortly.
It will be offered in the simulated gaming format initially before being rolled out as a real money game later in the year.
Just as with slots, studios are not looking to differentiate within the crash vertical and the way we have approached this is to give players more control over the gameplay.
With our crash game, they can toggle the level of risk/reward they wish to play to – this degree of personalisation is simply not being offered by the current games in the market.
We are really excited about our first crash game and the scope within the format for us, and other studios, to continue to innovate and push boundaries, just as Eric Springer did back in 2014.
The post A brief history of crash games appeared first on Gaming and Gambling Industry in the Americas.
Latest News
SOFTSWISS Sportsbook Introduces Player Chat to Enhance User Engagement

SOFTSWISS, a leading global provider of iGaming software, has launched Player Chat, a new feature enabling real-time communication among players within the SOFTSWISS Sportsbook. This addition aims to create a more interactive and engaging betting environment.
According to the SOFTSWISS iGaming Trends 2025 Report, fostering a sense of community through social features, such as in-game chat rooms and forums, enhances player engagement and loyalty as players feel more connected to the platform and each other. Player Chat encourages players to remain on the platform by facilitating real-time discussions, potentially increasing betting activity and fostering a sense of community. This social integration is anticipated to enhance player retention and attract new users through organic growth.
Player Chat allows users to join chat rooms specific to sporting events, facilitating discussions, sharing predictions, and celebrating wins in real time. Players can personalise their experience by setting nicknames and avatars, and utilise various communication tools such as messages, reactions, emojis, stickers, and message translations.
Chat administrators have access to moderation tools, including content filters, reporting systems, and the ability to send links, polls, quizzes, or marketing offers to enhance interaction. Additionally, administrators can reward active participants with badges, fostering a safe and engaging community.
Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, noted: “We’ve introduced Player Chat to make our platform more interactive. By enabling players to communicate during events, we’re aiming to enhance their overall experience and build a stronger community. We provide players with a space to engage in social gaming activities and offer operators a convenient tool for player interaction.”
This development follows the recent launch of the Sportsbook Network Jackpot, a progressive jackpot system designed to unite multiple brands in an exclusive network campaign with a shared prize pool. The Network Jackpot aims to boost player engagement and satisfaction by offering greater rewards without additional individual costs.
The SOFTSWISS Sportsbook will showcase the Player Chat feature at the upcoming SiGMA Americas Summit exhibition. Attendees are invited to visit Stand M85 to learn more about how it enhances the sports betting experience. Notably, Rubens Barrichello, Non-Executive Director in Latin America at SOFTSWISS, will be part of the team and is scheduled to deliver a keynote address at the conference.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 27,800 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team counts over 2,000 employees.
The post SOFTSWISS Sportsbook Introduces Player Chat to Enhance User Engagement appeared first on European Gaming Industry News.
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