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SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs

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SOFTSWISS, a leading tech provider with over 15 years of experience in iGaming, reveals key takeaways from a recent customer survey conducted by Kantar. The findings highlight the essential features operators prioritise when selecting casino platform software and game hubs.

Lately, SOFTSWISS has shared the needs and expectations of iGaming operators when choosing a software supplier, revealed during a customer survey conducted in November 2024 by Kantar, the world’s leading analytics agency. Digging deeper into the survey results, SOFTSWISS shares specific characteristics vital for particular products.

 

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Importance of Game Performance for Game Hubs

Operators have specific requirements for game hubs. The top 5 most important of them are: 

  • Uninterrupted game performance 
  • Timely response, and fast resolution of technical issues 
  • Regular expansion of game offerings and providers 
  • Integration support and ongoing assistance with the API 
  • A broad portfolio of providers and games 

The characteristics above are vital for around 90% of iGaming operators participating in the customer survey. The rankings within the top five have shifted, with some characteristics gaining greater importance among respondents compared to the 2023 survey. For example, now, a broad portfolio of providers and games is essential for 89% of respondents, while only 73% pointed it out in 2023.

A fairly high level of satisfaction with the vital characteristics resulted in an overall satisfaction score of 8.1 out of 10 for the SOFTSWISS Game Aggregator. Half of the respondents rated the product 10 or 9. The satisfaction with the customer support service was even higher – 8.4 out of 10. Over half of the respondents indicated that they would recommend the SOFTSWISS Game Aggregator.

 

Casino Platform Flexibility in Focus

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According to the iGaming operators, the top 5 vital characteristics of casino platform software are:

  • Flexibility of back office settings 
  • Casino infrastructure monitoring and fault tolerance 
  • Marketing and statistical reports 
  • Flexible CRM configuration system 
  • Support of various payment systems 

All the parameters above are crucial for more than 80% of respondents, highlighting the importance of flexibility, customisation, and variety. Generally, a customised approach is important not only for casino platform providers but also for a broader audience. It is essential for payment systems, affiliate marketing, gamification, and other aspects of iGaming and entertainment.

iGaming operators highly evaluated the strong characteristics of SOFTSWISS, such as its 24/7 availability and functionality, the ability to create new opportunities for business revenue growth, efficiency and transparency in the process of resolving technical issues, and flexible approach to collaboration terms.

The survey revealed an overall satisfaction index of 7.4 out of 10 for the SOFTSWISS Casino Platform. At the same time, the overall satisfaction with the customer support services was higher – 7.8 out of 10, marking an increase of 0.5 points compared to the 2022 survey results. 

Vitali Matsukevich, Chief Operating Officer at SOFTSWISS, summarises: “Creating outstanding products begins with a deep understanding of clients’ needs. The survey highlights the growing demand for flexibility and innovation in iGaming solutions. Operators prioritise comprehensive platforms that support seamless operations, offer robust customisation, and drive business growth. With its focus on top-notch solutions and a collaborative approach, SOFTSWISS solidifies its role as a trusted partner, empowering operators to navigate and excel in the highly competitive industry.”

The SOFTSWISS team is ready to discuss recent iGaming trends and collaboration opportunities at the prime iGaming event of 2025, ICE Barcelona on 20–22 January. Partners and customers can book a meeting at stand 2G42 via the link.

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About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post SOFTSWISS and Kantar Survey Review: What Operators Look For in Casino Platforms and Game Hubs appeared first on European Gaming Industry News.

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Golden Matrix Group Reports $150M Preliminary FY 2024 Consolidated Revenue Guidance

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Golden Matrix Group, Inc., a leading provider of innovative gaming and technology solutions, today announced preliminary revenue estimates of $150 million for the fiscal year ended December 31, 2024, a 61% year-over-year increase over FY 2023 revenues of $93 million.

On a pro forma basis, assuming the consolidation of both Golden Matrix Group and its subsidiary Meridianbet, the combined revenues for FY 2024 would have been approximately $163 million.

In April 2024, Golden Matrix Group completed the acquisition of Meridianbet, whereby Meridianbet became the accounting acquirer. In accordance with GAAP and SEC rules, the reported 61% growth  reflects performance against Meridianbet’s FY 2023 revenues as the baseline, and as a result of these accounting principles GMGI revenues for Q1 2024 will not be included in the revenues for 2024.

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Preliminary Revenue HighlightsGeographical Revenue Split

  • Americas: $5.08 million (3.36%)
  • K.: $21.29 million (14.06%)
  • Australia: $4.61 million (3.05%)
  • Europe (Excluding U.K.): $89.78 million (59.34%)
  • Asia: $17.86 million (11.80%)
  • Africa: $12.61 million (8.33%)

 

The FY 2024 results were underpinned by:

  • Strong performance across key markets
  • An expanded portfolio of sports and iGaming offerings, including the launch of a series of AI-driven products
  • Strategic market entries in South Africa, Peru and Australia, further diversifying the Company’s global footprint

These preliminary results are subject to finalization and audit. Golden Matrix Group plans to release its full audited financial results for FY 2024 in March 2025.

 

The post Golden Matrix Group Reports $150M Preliminary FY 2024 Consolidated Revenue Guidance appeared first on European Gaming Industry News.

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Casino Guru is excited to showcase sustainable industry initiatives and business developments at ICE and iGB 2025

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Casino Guru, the world’s leading online casino resource, is excited to announce its strong presence at ICE 2025. Representatives from the company’s Safer Gambling, Affiliate, Data, and Public Relations teams are set to attend the event, which will take place at the Fire Barcelona Gran Via on January 20, 2025.

Casino Guru’s Public Relations team will play a pivotal role at ICE 2025, establishing Casino Guru’s presence and showcasing industry-defining initiatives that have earned widespread recognition over the years.
The team will provide insights into the success of the Casino Guru Awards and Casino Guru News, now in their third and fourth year respectively, and how these projects continue to set robust standards for industry excellence guided by the PR department.

Casino Guru’s PR and External Relations Lead, Daniela Sliva and her team will be available at the Casino Guru News booth (#MC29 Level 0), with Casino Guru News also a proud media sponsor of ICE and iGB 2025, which have sold out and are set to feature more than 1,000 exhibitors from 118 countries on 112,000 sq mt of floor space.

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From this dedicated platform, the PR team will meet with current and prospective partners to discuss collaborative opportunities for Casino Guru News and other projects spearheaded by Silva and her team. At the same time, Casino Guru News will conduct interviews with key stakeholders, engage with decision-makers, and record video sessions to bring the excitement and atmosphere of ICE 2025 to readers of the publication.

The PR team will be present to answer any questions about the projects and highlight the team’s most recent accomplishments. This is an invaluable opportunity for potential partners and journalists to find out more about Casino Guru’s impactful contributions to the industry and the company’s unfaltering commitment to innovation.

In the Sustainable Gambling Zone, Casino Guru will be represented by Šimon Vincze, Head of Sustainable & Safer Gambling at booth #SG1 Level 0. For the third consecutive year, Casino Guru will exhibit its Global Self-Exclusion Initiative (GSEI), which has made significant strides, including a new partnership with BetBlocker and the addition of a blocking tool on the homepage to help at-risk players.

Casino Guru will also highlight the progress of its Self-Exclusion Standards project, which recently completed its consultation process with 62 valid responses out of 119 contributions. A final workgroup meeting will provide guidance and recommendations for online self-exclusion.

The exhibition floor will also be joined by the Data and Affiliate Teams which will be present to share their unique insights into the industry, leveraging the Casino Guru brand and bringing relevant scoops directly to interested stakeholders.

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The teams will attend the casino floor to explore new and existing opportunities and specifically meet with casinos featured on the Safety Index and in the Casino Guru’s database to discuss how brands may improve their ratings, and what they need to do to achieve a robust industry standard for excellence, player protection, and player trust.

Casino Guru is dedicated to promoting sustainable gambling practices, forging partnerships through its affiliate and media teams, strengthening industry relationships via its public relations team, and showcasing the highly successful and continuously evolving Casino Guru Awards format. The company looks forward to sharing its initiatives with the industry at ICE 2025.

The post Casino Guru is excited to showcase sustainable industry initiatives and business developments at ICE and iGB 2025 appeared first on European Gaming Industry News.

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GIANTX launches jersey and membership for 2025

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The global esports organization GIANTX has launched its new jersey for 2025. This jersey will be worn by professional players from the different teams within the organization in their national and international competitions this year.

The color blue takes center stage in a design that evolves the wave pattern used in the previous collection. The jersey is already available on GIANTX’s official channels and will debut in competitive play this week with the first matches of League of Legends and Valorant.

As a novelty, the new GIANTX jersey pays homage to its history by including an ‘08’ on the front of the collar. 2008 marks the founding year of the Málaga-based club Giants, whose merger with the British Excel led to the creation of GIANTX, one of the longest-standing esports brands in Europe.

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This jersey is part of a collection that also includes hoodies and other products available in both blue and black. It is not the only new offering from GIANTX for its fans and video game enthusiasts.

In esports, fan loyalty goes beyond the action on the server. It’s about building community, offering added value, and connecting with the audience authentically. For this reason, GIANTX has launched an exclusive membership for fans of the club or esports in general who purchase the giants’ skins in Valorant.

The GIANTX VCT Membership offers unique rewards such as access to giveaways, gifts, passes to learning platforms for professionals, meet-and-greets with players and creators, and even trips to Berlin to support the team kicking off the Valorant Champions Tour this Wednesday. The skin pack is already available in the game.

With the launch of this GIANTX package in Valorant—one of the most-played games in the world with over 20 million active users, developed by Riot Games—the club takes another step in one of the most solidified club-fan relationships on the continent.

These announcements set the stage for the return to competition, which kicks off in style this week with the start of the League of Legends EMEA Championship (LEC), Valorant Champions Tour (VCT), and Spain’s Superliga by Liga de Videojuegos Profesional (LVP).

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