Nisqually Red Wind Casino and Quick Custom Intelligence (QCI) are thrilled to announce a partnership spanning three years, poised to redefine the gaming and hospitality landscape in southern Washington. This collaboration heralds an exciting fusion of cutting-edge technology and top-tier hospitality which will elevate operational efficiency, refine service quality, and deliver an unmatched guest experience.

The installation process is now underway as QCI embarks on an exciting journey with the Red Wind team. Anticipation is high for the fruitful collaboration and innovative strides that lie ahead. As we dive into comprehensive software deployment, the dedicated team at Red Wind Casino is preparing for the official launch scheduled for October.

Lorena Flores, Player Development Manager of Nisqually Red Wind Casino, expressed her enthusiasm for the partnership, stating, “We are excited to embark on this groundbreaking journey alongside QCI. The QCI platform represents a significant advancement for our host team, and we firmly believe it will not only streamline our operations but also elevate the standard of service and entertainment we provide to our valued guests. With QCI’s innovative solutions, we are confident in delivering an unmatched gaming experience in the southern Washington market. This partnership perfectly aligns with our commitment to excellence and guest satisfaction.”

Andrew Cardno, CTO of QCI, conveyed his satisfaction with the newly formed partnership, saying, “At QCI, we place great importance on partnerships built on mutual respect, shared vision, and unwavering dedication. Our collaboration with Nisqually Red Wind Casino exemplifies such a relationship. We have been deeply impressed by the dedication, commitment to excellence, and passion for enhancing guest experiences demonstrated by the Red Wind team. I am proud and excited about the journey ahead, and I am confident that together, we will set new standards within the southern Washington market.”

Andrew Cardno, the Chief Technology Officer of Quick Custom Intelligence, will be a featured speaker at the Casino Marketing & Technology Conference, taking place at the Grand Sierra Resort & Casino in Reno, Nevada. On July 17, 2024, Cardno will present an engaging session focused on strategies for casino marketing during these unpredictable times.

In his session titled “Effective Marketing Strategies for Casino Operators in a Volatile Economic Landscape,” Cardno will delve into innovative marketing tactics that can help casino operators navigate and thrive amid economic uncertainty. Drawing inspiration from Nassim Taleb’s groundbreaking work “The Black Swan,” Cardno will explore how leveraging unpredictability can become a powerful tool for casino marketers.

Attendees will gain insights into long algorithmic gaming tactics and how to adapt to the evolving convergence of entertainment and gambling. Cardno’s approach emphasizes agility and responsiveness, enabling marketers to stay ahead of sudden market changes and maintain sustained engagement and profitability.

“In these unpredictable times, it’s crucial for casino operators to embrace volatility and turn it into an advantage. By leveraging advanced marketing strategies and long algorithmic gaming tactics, we can create a more resilient and adaptive approach to casino marketing. This session will provide actionable insights to help marketers navigate the challenges and opportunities that lie ahead,” Andrew Cardno, CTO of Quick Custom Intelligence, said.

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“We are thrilled to have Andrew Cardno speak at this year’s conference. His expertise in data-driven marketing strategies and his ability to draw on concepts from thought leaders like Nassim Taleb will provide invaluable perspectives for our attendees. This session promises to equip casino operators with the tools they need to thrive in today’s dynamic economic landscape,” Deana Scott, CEO of Raving, said.

Quick Custom Intelligence (QCI), a leading provider of innovative solutions for the gaming industry, has announced a significant milestone in its journey. With immense dedication to research and development (R&D) and a steadfast commitment to customer satisfaction, QCI has expanded its presence in Nevada to over 75 sites. This achievement underscores QCI’s position as a trusted partner in the gaming community.

The success in Nevada is attributed to several key factors, including the relentless pursuit of excellence in product development. QCI continuously invests in R&D resources to enhance its offerings, ensuring that its solutions meet the evolving needs of the gaming industry. Through regular engagement with customers, QCI gathers invaluable feedback and incorporates feature enhancements to deliver cutting-edge solutions tailored to the unique requirements of each site.

“Our success in Nevada reflects our unwavering dedication to innovation and customer satisfaction. We are thrilled to see our solutions making a tangible impact, and we remain committed to delivering unparalleled value to our customers,” Andrew Cardno, CTO of QCI, said.

QCI’s partnership approach extends beyond product development, with weekly calls conducted with each customer to foster collaboration and address any concerns promptly. This proactive engagement enables QCI to build strong relationships and deliver exceptional service, further solidifying its position as a preferred partner in the industry.

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“We are proud to partner with an innovator in the marketing technology space like QCI and encouraged with the success we’ve achieved using the QCI Host CRM platform. It has streamlined our operations, enabling us to provide a seamless and personalized experience for our loyalty guests while driving greater engagement,” Ross Gdovin, Vice President of Marketing at Golden Entertainment, said.

Moreover, QCI’s scalable and secure backend infrastructure ensures seamless operations and peace of mind for its customers. The robust backend platform provides the foundation for QCI’s solutions, empowering casinos to optimize their operations efficiently and effectively.

QCI boasts a diverse customer base throughout Nevada, including “strip and locals” properties in Vegas, along with customers in Pahrump, Reno, and Carson City. This widespread adoption underscores the reliability and effectiveness of QCI’s solutions, positioning the company as a trusted industry leader statewide.