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Responsible Gambling Tips to Elevate Player Experience

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In anticipation of European Safer Gambling Week 2023, SOFTSWISS, a technology company providing comprehensive solutions for the iGaming industry, shares valuable tips on ensuring the best responsible gambling practices.

Responsible gambling holds a special place within SOFTSWISS, harmonising with both licence requirements and its core values. Each licence obtained brings a distinct responsible gambling mandate, complete with specific documentation, guidelines, and directives. Rigorous internal audits demonstrate SOFTSWISS’ commitment beyond compliance, coupled with ongoing employee training for meticulous adherence to stipulations, ensuring an unmatched player experience.

In response to dynamic licence requirements, the multifunctional Anti-Fraud Team at SOFTSWISS, entrusted with diverse responsibilities, including ensuring Responsible Gambling, has crafted its proprietary approach to the issue through in-house research. Since the beginning of the year, the team has processed more than 26K requests encompassing lockout of problematic players, analysing notifications concerning at-risk players and managing player reactivations.

Ilya Nesterov, Anti-Fraud Team Lead, comments: “We are observing a steady increase in the number of players under monitoring, driven by our expanded analysis of information, indicators, and metrics. Our team is paying more attention to vulnerable groups of players, implementing dedicated monitoring segments, differentiated by factors such as age, duration and time of activity, day or night.”

Being a technology company specialising in iGaming software, SOFTSWISS is crafting an automatic tool to monitor players for suspicious behaviours and evaluate the associated risk levels, leveraging the full spectrum of available metrics and indicators.

SOFTSWISS’ diligent efforts to enhance responsible gambling practices are guided by the following principles:

  • Knowledge Power: SOFTSWISS fortifies its dedicated team through rigorous and comprehensive training programs, cultivating them into fervent advocates for responsible gambling. This approach ensures not only proficiency but also instils a profound understanding of the paramount significance of player safety within the iGaming industry.
  • Player Empowerment: Players are provided with a suite of tools, including options to set deposit limits, session durations, and self-exclusion measures. The emphasis is on educating players about the availability and functionality of these tools, ultimately empowering them to regain control over their gaming experience.
  • Analytics and Alerts: SOFTSWISS experts continuously develop cutting-edge data analytics tools to monitor player behaviour, detect unusual patterns, and promptly address red flags, contributing to a safer gambling environment.
  • Quarterly Analysis: The Anti-Fraud Team delves into the data showing a consistent upward trend in responsible gambling requests. This indicates the need for evolving tools and methods to address challenges effectively.
  • Operator and Customer-Centric Procedures: Educating operators and prioritising customer well-being establishes a win-win scenario for all stakeholders, culminating in an exceptional player experience and fostering business growth.
  • Regular Check-Ups: Periodic audits and assessments keep responsible gambling policies sharp and effective.
  • Open Dialogues: Maintaining open channels of communication with departments, managers, and operators creates a partnership focused on safer gambling.

The SOFTSWISS Managed Services team is gearing up for the upcoming SiGMA Europe 2023, scheduled to be held in Malta from 14 to 16 November. The team is actively preparing for the meetings with partners and potential clients at stand 2129.

 

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,700 employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.

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BetBlocker launches dedicated Japanese language version of its support tool

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UK and US charity, BetBlocker, is dedicated to providing its free and entirely anonymous blocking software in as many languages as possible.  The addition of a Japanese language variant takes the charity closer to its goal of catering to all users in their native tongues.

The team at BetBlocker are thrilled that they have been able to develop several new language versions of their tool in the early part of 2025. Understanding how vital it is to the prevention of gambling harms that users are able to exert control over their gambling habits, BetBlocker fully recognises the need to offer services in its users’ native languages.  To this end, the team will continue to strive to add further language versions in 2025.  In 2020, the figure for native Japanese language speakers amounted to around 123 million people. In 2024, the journal BMC Public Health published the results of a study into the national burden of gambling in Japan and concluded that of 126.8 million Japanese citizens, 39 million had gambled in 2019.  Of that 39 million it was extrapolated that 4.4 million experienced financial harm as a result of gambling. It is, therefore, of vital import that BetBlocker’s gambling management tools be made available in Japanese.

The release of the Japanese version of BetBlocker’s software has only been possible due to the support of Kenta Shintani.  BetBlocker is indebted to Mr. Shintani for taking on this translation project pro bono and thanks him profusely for his philanthropy. There is no doubt that his work will benefit the lives of many Japanese nationals.

Founder and Trustee for BetBlocker, Duncan Garvie, was approached for a comment on this latest language release and he was effusive in his thanks of Mr. Shintani: “BetBlocker has managed to translate its services into many languages and has significantly accelerated the rollout of new language support over the last 6 months. However, the vast majority of our support has been focused on languages originating in Europe.

Being able to extend the service to an important Asian community is a significant milestone for BetBlocker, helping us move towards the truly international ethos that the service has always wanted. We’re very honoured to have the support of civic minded citizens like Mr. Shintani. Their support invariably has a positive impact on hundreds of lives every single day, ensuring that the people of Japan can access the support that blocking software offers.”

The post BetBlocker launches dedicated Japanese language version of its support tool appeared first on European Gaming Industry News.

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ESFI’s Lokesh Suji Re-Elected as Asian Electronic Sports Federation VP, South Asia, Strengthening India’s Esports Leadership

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In a significant boost for Indian esports, Lokesh Suji has been re-elected unopposed as Vice President for South Asia in the Asian Electronic Sports Federation (AESF) during its recent online Electoral General Assembly in Hong Kong for a four-year term. Holding this position since AESF’s inception, Suji’s re-election highlights India’s growing influence in international esports, reinforcing the Esports Federation of India’s (ESFI) role in shaping the region’s competitive gaming landscape.

The AESF Electoral General Assembly, chaired by outgoing President Kenneth Fok, convened representatives from 38 member nations and OCA Deputy Director General Vinod Tiwari. Thailand’s Santi Lothong secured the AESF Presidency with a simple majority, alongside new Vice Presidents for different Asian zones.

“I am deeply grateful for the continued trust placed in me and extend my sincere thanks to Kenneth (Fok) for his leadership and guidance over the years. I also look forward to working closely with Santi (Lothong) for this next phase. This re-election is not just a personal milestone but a testament to the remarkable growth of esports in India and South Asia. Esports in Asia is entering a defining era, and I am committed to ensuring that our players, federations, and stakeholders receive the recognition, opportunities, and platforms they deserve,” said Lokesh Suji, Vice President, South Asia, of AESF and Director of ESFI.

As Asia’s esports governing body, recognised by the Olympic Council of Asia (OCA), AESF has been instrumental in getting esports included in Asian Games and hosting major tournaments like the Asian Esports Games 2018 and the Asian Games 2022, featuring top titles such as Dota 2, Street Fighter 6, and FIFA Online. AESF has also been selected as the Technical Delegate for Esports at the 20th Asian Games Aichi-Nagoya 2026.

Commenting on Suji’s re-election, Santi Lothong, the incoming AESF President, said: “Having worked alongside Lokesh for years, I have witnessed his unwavering dedication to developing esports in South Asia and beyond. His leadership, vision, and relentless efforts have helped shape the region’s competitive landscape. I look forward to continuing our collaboration and strengthening esports across Asia under this new leadership phase.”

Kenneth Fok, the outgoing AESF President, added: “Lokesh has been a steadfast pillar in AESF’s journey, always pushing to elevate esports across Asia. His passion and commitment have left a lasting impact, shaping key initiatives and strengthening our community. It’s been a pleasure working alongside him, and I am confident he will continue driving esports forward.”

Under Suji’s leadership, India has made significant strides in esports, with historic medal finishes in the Commonwealth Esports Championship 2022, BRICS Esports Championship and Asian Esports Games and strong performances in the Asian Games 2018 and 2022, where Indian athletes proved their mettle against the world’s best. ESFI is further cementing India’s esports dominance with the WAVES Esports Championship (WESC) —a pioneering initiative that fosters homegrown talent and provides Indian players with an international platform to compete at the highest level. WAVES Esports Championship is one of the ‘Create in India Challenge’ as part of Ministry of Information & Broadcasting’s marque event ‘World Audio Visual & Entertainment Summit’ (WAVES) to be held on 1-4 May 2025, Mumbai.

Recognized by and Member of the International Esports Federation, Asian Esports Federation, and Global Esports Federation, ESFI remains dedicated to strengthening India’s position on the global esports stage.

The post ESFI’s Lokesh Suji Re-Elected as Asian Electronic Sports Federation VP, South Asia, Strengthening India’s Esports Leadership appeared first on European Gaming Industry News.

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A247 Launch in Brazil Powered by Delasport’s Turnkey Solution

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Leading B2B software provider Delasport is powering up A247’s innovative iGaming operation in Brazil with its turnkey solution. The platform has just launched and marked the bold entry of the new brand in the now-booming market of regulated Brazil.

A247, the new brand of renowned operator Hilgardo Gaming is led by industry veterans and is set to redefine the online experience for players in Latin America. Their goal is to provide memorable betting experiences while prioritizing responsibility and transparency to their customers.

Delasport’s localized iGaming solution is fine-tuned to boost the betting experience in a compliant and responsible way while going beyond content and offering an exciting entertainment environment to Brazilian players. This includes Player Engagement through missions and tournaments, unmatched personalization capabilities, as well as fun and tailored retention features.

Some of the benefits A247 players will now start to enjoy:

• Innovative features that players love and that elevate the experience.

• Personalized betting with My Sportsbook, My Casino, My Combo, and My Event Builder, Featured bets, Combo of the day, and Casino Games Recommendation

• Next-level engagement with Missions, Leaderboard, Tournaments, Quick mini-games like Scratch Cards, Spin the Wheel, etc.

• The innovative Casino Booster Panel that allows deposits directly from game screen, Hot & Cold game categories, and more.

“We’re thrilled to power A247’s entry into the regulated Brazilian market with our full turnkey solution. Brazil holds tremendous potential, and A247’s ambitious vision aligns perfectly with our commitment to delivering localized, engaging, and responsible iGaming experiences. A247 players can now enjoy the best Casino and Sports Betting experience in the Brazilian market. This launch showcases the agility and depth of our platform, and we look forward to supporting A247’s growth across the region,” said Rosaire Galea Cavallaro, VP of Business Development at Delasport.

“Partnering with Delasport has enabled us to launch A247 with confidence, speed, and impact. Their technology and expertise gave us exactly what we needed to make a strong entrance into the Brazilian market, with a fully licensed and compliant product. Our priority is to bring the next generation to iGaming and combine technology, security, and entertainment to create memorable experiences. All of this is always with responsibility and customer safety in mind. This is just the beginning, and we’re excited about what’s ahead,” said Ian Balchin, Director and Project Leader at A247.

The post A247 Launch in Brazil Powered by Delasport’s Turnkey Solution appeared first on Gaming and Gambling Industry in the Americas.

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