

Interviews
Building an ecosystem for the iGaming business: Exclusive interview with Vitali Matsukevich, Chief Operating Officer at SOFTSWISS
How do you evaluate SOFTSWISS’ interim performance results of 2023?
We have record numbers for most of our products in the first half of 2023. We’ve picked up a good pace, so I think we’ve done quite well in the first half of the year. The strategy we’ve chosen and are following is paying off. We expect that the second half of the year will be even better for us. Reinforcing this idea with some numbers I am proud to note the SOFTSWISS Game Aggregator has achieved a breakthrough milestone by surpassing 10,000,000,000 euro in Total Bets across all projects in July and August.
As planned, we have achieved all-time record-breaking figures across the entire product range.
The SOFTSWISS Anti-fraud Team helped our clients save more than 9.2 million euro during the first half of 2023.
The SOFTSWISS Jackpot Aggragator achieved the significant milestone of 60 partner brands.
The GGR among all Sportsbook clients soared by 769%, while the total turnover rose by 254% year-on-year.
iGaming brands, collaborating with Affilka by SOFTSWISS, harnessed its power to draw in over 10 million new players through affiliates.
Our commitment to progress remains unwavering and we maintain the current growth momentum. Perfection has no bounds, and our team embodies the spirit of relentless pursuit: “Citius, altius, fortius – communiter” like the Olympians.
We have no intention of resting on our laurels. In fact, we are geared towards accelerating our growth even further and with greater vigour.
For the last few years SOFTSWISS has been creating an iGaming ecosystem. Why is this approach important for the company?
SOFTSWISS has been talking about its software ecosystem for quite a while, first and foremost as a ‘one-stop shop’. We provide our clients with a fairly wide range of products.
The Casino Platform empowers clients to oversee player accounts, payment services, game vendors, and access reporting and analytics, providing a complete back office for their online casino brand management. The powerful and proven software platform is a reliable foundation for strengthening and growing business by adding new products.
With our Game Aggregator hub, it is easy and seamless to add a massive portfolio of over 16,000 games through just one API integration.
The Sportsbook, a sports betting software platform, was created for launching a bookmaker business online with over 200 sports.
The Jackpot Aggregator aims to increase operator revenue by strengthening brand competitiveness, acquiring new players and retaining existing ones, and growing their life-time value and bet sum.
The affiliate management and tracking software Affilka by SOFTSWISS, was developed with the needs of both iGaming operators and affiliate partners in mind.
Moreover, we offer Managed Services, a suite of services aimed at helping operators overcome day-to-day operational challenges.
This is the ecosystem that covers essentially all verticals in the iGaming business.
So, this is not a new trend for us. We have been actively engaged in building an ecosystem of cross-integrated products. It’s almost like a Lego just for the iGaming business. Our slogan, ‘Winning Combination, perfectly encapsulates this, emphasising the importance of creating successful product synergies.
This year, we implemented the integration between the Jackpot Aggregator and Sportsbook, and we recently completed the integration of the Jackpot Aggregator and Game Aggregator.
We are constantly pushing the boundaries of innovation and functionality. We definitely make an emphasis on how our products communicate with each other, and how that makes them better.
What are your expectations for the iGaming industry for the rest of the year?
I anticipate a sustained growth in the industry. Things are about to change in terms of legal and compliance, and in terms of working in some jurisdictions like Curacao.
We are definitely very attentive to the LatAm region. The Latin American iGaming market is poised for rapid growth due to growing acceptance of gambling regulation, large population and a growing middle class, as well as its cultural values and, of course, high mobile adoption .
All these factors make this region a prime frontier for both domestic and international operators to explore. This anticipated surge in development holds the potential to reshape the regional gaming landscape and provide lucrative opportunities for industry leaders.
Naturally, we are closely monitoring the cryptocurrency market, which is a big component of our business. However, we do not anticipate any major disruptions or external upheavals. Our expectations align with a steadily expanding market.
What is SOFTSWISS preparing for the SBC Summit Barcelona, 19-21 September? What can visitors expect?
At the core of SOFTSWISS’ imaginative idea for the event is how we view success in the iGaming realm. Taking cues from the renowned Spanish artists, who embody the cultural identity of the event’s host country, SOFTSWISS will portray its pioneering solutions as contemporary cornerstones of the industry.Under the banner ‘Make your business a classic’, our experts invite industry leaders to delve into the revolutionary possibilities offered by our comprehensive suite of solutions.
As always we will have one of the largest booths at the exhibition. The highlight of the booth will be illustrations painted in the style of famous artists, dedicated to each of the SOFTSWISS products. Naturally, we took care to be able to communicate productively with our partners and build a cosy and stylish meeting room at the stand.
Our clients can expect us to be happy to talk to them about our innovations, which we certainly have.
The Game Aggregator’s tournaments features are actively being used by clients.
At the same time, the Jackpot Aggregator is rolling out network jackpots and the time-based jackpot. Be sure to ask the team about the results of the integration with the Game Aggregator.
As always expect us to welcome clients new and old at our stand. And of course, we will be happy to give you a sneak peek of the latest innovations we’ve introduced since the last event.
About SOFTSWISS
SOFTSWISS is an international iGaming company supplying certified software solutions for managing gambling operations. The expert team, which counts 1,500+ employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
Interviews
Inside the Matrix: A Conversation with EveryMatrix Founders on Europe, Expansion, and Staying Hands-On

By Maria Emma Arnidou, Event Marketing Director at HIPTHER, for the European Gaming Media
During the recent EveryMatrix Media Day at the company’s opening of their new London office, Co-Founders Ebbe Groes (CEO) and Stian Hornsletten sat down with press to share key insights into their strategic vision. In this exclusive Q&A, we explore their views on the European Market, the evolution of EveryMatrix’s business model, leadership philosophy, and the company’s experience in the ever-evolving U.S. market.
Europe is filled with local heroes. It’s far more fragmented than most people think.
You discussed emerging markets in your presentation. What about Europe – is it considered saturated, or are there still areas of growth?
Ebbe Groes: I really don’t think Europe is saturated at all. In fact, big parts of it are still underdeveloped. Take France for example, it doesn’t allow online casino. Germany has effectively banned it. That’s two of Europe’s three largest economies where casino is either outlawed or nearly impossible. So yes, there is still plenty of room for growth.
Stian Hornsletten: And the market is getting more concentrated around a few bigger players, but even then, it’s not as centralized as in the U.S.
Ebbe Groes: Exactly. Europe is filled with local heroes. You won’t find many players dominating across the board. Kindred, Betsson – they’re strong, but when you go country by country and look at market share, the picture is very fragmented. Even with the economies of scale in marketing – say you sponsor a Premier League team – you’re still not getting the full return unless you’re present across multiple markets. That’s what makes Europe so different from the U.S., where a few big players hold all the cards.
We started with a sportsbook. Now we’re building an ecosystem.
EveryMatrix today operates across multiple verticals with a deeply diversified portfolio. Was this the vision from the start, or did it evolve as the company grew?
Stian Hornsletten: The vision definitely evolved quickly as we grew. We started with OddsMatrix, a B2B sportsbook product that was meant to be an off-the-shelf, managed solution – something that didn’t exist back then. Within a year, we had already expanded into turnkey and PAM solutions. By 2010–2011, we had launched the CasinoEngine and started specializing in product verticals.
We’ve always been very innovation-driven. We keep developing new products – some of which are still under wraps – and R&D remains one of the most exciting parts of what we do. Today, most of our top 10 clients are turnkey. While we still offer standalone modules, our growth has come from cross-vertical synergy.
Despite this scale and complexity, you both remain deeply involved in the company’s day-to-day operations. How do you manage to stay on top of everything across products, people, and processes?
Ebbe Groes: It helps that we’ve been here from the start. I wouldn’t want to be hired into this role now and try to learn everything from scratch – but I’ve had 18 years to absorb it all. We’ve built the company in a way that each vertical operates almost like its own business. For example, the sports division has its own CTO, product team, trading team, and even its own support function. That independence gives us breathing room.
It allows me to focus on high-level strategy, like acquisitions – take FSB, for instance. That required a lot of focus at the start, but eventually it will transition into the core business and require less direct involvement.
Stian Hornsletten: Over the years, we’ve also developed strong planning, reporting, and KPI structures across the business. That consistency makes it easier to monitor everything and integrate new divisions. Whether we open a new office or onboard a new team, we already have the systems in place to support them.
Ebbe Groes: And the same goes for finance and HR. When we opened the London office, the HR team already knew how to handle it – we’d opened three the year before. That kind of maturity allows us to move fast without creating chaos.
“In Europe we have 150 competitors in content; in the U.S., maybe 10.”
And what about the U.S. – a market many see as the holy grail of iGaming? What’s your current position there?
Ebbe Groes: To be honest, the U.S. was a tough lesson. We entered hoping to provide a full turnkey solution, but the market didn’t evolve the way we expected. Many well-funded B2C operators pulled out, and that left little demand for companies like us to offer the full stack. We pivoted to focus on one thing: our own gaming content.
Stian Hornsletten: We’re now live in four out of five regulated U.S. states for our own content, and we have agreements with all the major operators. Some new games from SlotMatrix are set to launch by summer, and they’ve already shown strong performance elsewhere – which gives us hope. If we manage to capture even 1–2% market share with our own content, that would already be meaningful.
But it’s been a long and costly process. Every state has its own regulatory requirements, separate hosting, and certification needs. And if one state’s not ready, operators won’t promote your games nationally. It’s frustrating, but it also reduces competition. In Europe we have 150 competitors in content; in the U.S., maybe 10. So if we can endure, there’s long-term potential.
The post Inside the Matrix: A Conversation with EveryMatrix Founders on Europe, Expansion, and Staying Hands-On appeared first on European Gaming Industry News.
casino
Review Fatigue Is Real: How to Make Casino Comparisons Clear, Honest, and Huma

Sebastian Jarosch is the founder of Mithrillium Media Ltd, and a very famous figure in the iGaming industry. His contributions to the market have been immensely influential. Jarosch has overlooked several projects relating to the online gambling market, most notably those involving affiliates. Because of his past works, we believe he is uniquely qualified to address the topic of Review Fatigue, that seem to be plaguing the industry right now.
Actions speak louder than words. And Jarosch’s actions have earned him several of the most notable industry awards. Among the most notable are the Casinomeister 2020 Awards for Best Casino Group, the AskGamblers Awards for Best Partner in 2021, and the Affpapa Awards Affiliate Programme of the Year 2022.
Interview Questions:
What is “review fatigue,” and why do you think it’s becoming a growing issue in the iGaming space?
Review fatigue happens when players are faced with repetitive, overly long, or generic content. With so many casinos offering similar bonuses, games, and licensing, users quickly lose interest if every review sounds the same. Many reviews lack real insight and simply list features without context, often sounding too good to be true. As a result, players tend to skim or move on entirely, especially if they’ve already seen the same structure and wording on multiple other sites.
How can overly technical or overly promotional content alienate users instead of helping them?
When content is too technical, it can confuse or intimidate newcomers. Ideally content is educational and written with the player in mind. On the flip side, a sales pitch feels dishonest, especially to experienced players who know what to look for. Users are looking for clarity and guidance, not marketing sugar coated casinos. If a review sounds like it’s trying to sell rather than help, it erodes trust immediately. Players want transparency, real pros and cons, not just buzzwords.
What are the most important things players want to see in a casino comparison, and what can we safely leave out?
Players want to know the promotions, payment methods, withdrawal speeds, licensing, game variety, and reliability of a casino. They also care about things like support quality, KYC, ownership, RTPs, and real player feedback. What they don’t want is generic content that could apply to any casino and offers no real value. Sites like Casino-Groups help players pick the right casinos based on individual preferences.
How do you balance clarity with completeness when writing or designing reviews?
It’s all about prioritizing information and guiding the reader. We aim to answer the most important user questions right at the beginning, often using summary tables to make things easier to digest. More detailed information comes later for those who want to dive deeper. It’s important to avoid walls of text and explain complex terms in plain language. The goal is to give users exactly what they need to know, without bombarding them with unnecessary information.
Do players trust shorter, more digestible content more than long-form reviews today? Why or why not
Shorter content tends to convert better because users find what they’re looking for quickly, without digging through long paragraphs full of filler. Dense, meaningful content with no waste often performs best. A short, clear, and well-structured review can build more trust than a long one filled with fluff. That said, some players do enjoy longer reviews, especially when they’re broken up with visuals, clear sections, and genuinely useful insights.
What role does tone of voice play in making reviews feel more human and less “salesy”?
A review should feel like it’s written by a real person who’s an expert in the field, not by ChatGPT or a salesperson. We use conversational language where possible and speak directly to the user. If something’s bad or a bonus is just average, it needs to be mentioned. That kind of honesty builds far more credibility than flashy design or empty buzzwords.
How do you verify and present information (e.g., licensing, terms, payment speed) in a way that’s both accurate and user-friendly?
We manually verify everything by signing up, testing support, and reading the fine print. We also check licenses through official registries and monitor user feedback on watchdog sites. To present the information clearly, we use tables, lists, screenshots, and both internal and external links to relevant pages. All our reviews follow a consistent format so players know what to expect and can easily find the details they need.
Have you experimented with visual elements like comparison tables, badges, or rating meters to reduce cognitive load?
Pictures speak a thousand words and help break up content into smaller, more digestible sections, reducing review fatigue. We use comparison tables for things like bonus terms, game selection, and payment methods. Every review includes a rating, and we apply badges to highlight our top casinos. This makes it easier for users to compare options at a glance and make smarter decisions with less effort.
What strategies do you use to keep review formats consistent while still personalizing the experience for different user types?
We follow a consistent structure that works well for both SEO and conversions. However, if a specific area needs emphasis or additional context, we’re happy to deviate from our standard format to ensure topical completeness. Some casinos offer unique features that deserve extra attention, and in those cases, we’ll add dedicated sections. The framework is consistent, but we stay flexible where it counts.
Looking ahead, how do you think casino reviews will evolve to meet changing user expectations and attention spans?
We’ll see more interactivity, personalization, and smarter use of data. Reviews could adapt in real time based on user preferences, highlighting crypto options for one user and game selection for another. AI chatbots may help users find the best match and answer questions about a casino instantly. Integration with platforms like Discord or Telegram where players can exchange themselves could also make reviews feel more social and trustworthy. Reviews need to become sharper, more authentic, and more genuinely helpful than ever before.
The post Review Fatigue Is Real: How to Make Casino Comparisons Clear, Honest, and Huma appeared first on Gaming and Gambling Industry in the Americas.
Interviews
From Cost Center to Growth Driver: Rethinking Geolocation in a Regulated World

In a fragmented and fast-evolving regulatory landscape, geolocation has become a critical pillar of compliance, fraud prevention, and operational strategy. But as new formats like sweepstakes, prediction markets, and DFS+ gain traction, and new global markets opening up, operators face increasing pressure to adopt location solutions that are not just accurate, but adaptive.
Ron Braunfeld, Chief Revenue Officer at Xpoint, shares his perspective on how operators can navigate this complex ecosystem, what trends are shaping demand, and how early client feedback has helped define a smarter approach to geo-compliance.
In a market crowded with both low-cost entrants and premium vendors, how should operators navigate the geolocation landscape to ensure they get the best solution for them?
Operators should look beyond sticker price and evaluate geolocation providers on overall value and risk mitigation. It’s easy to be tempted by bare-bones, bargain offerings that perform only basic location checks, but those can leave compliance gaps or blind spots. In contrast, premium solutions tend to bundle critical features like fraud detection, high uptime, and real-time support as standard features, turning geolocation from a mere checkbox into a comprehensive compliance tool.
Operators should select a partner that scales with their business. For example, a startup might start with a usage-based plan and expand as it grows, while a large multi-state operator should see volume-based discounts. In short, the best approach is to weigh long-term reliability and capability over rock-bottom cost, ensuring the geolocation service can prevent costly missteps and even unlock useful insights, not just verify a location.
Which verticals or regions have shown the biggest, unexpected appetite for precise location verification?
One surprising vertical has been daily fantasy sports (DFS). Initially, DFS platforms weren’t under the same strict state-by-state regulations as sportsbooks or online casinos, so many assumed they’d take a minimal compliance approach. Instead, as DFS grew, operators became highly proactive. Mature DFS companies began demanding the same level of precision and fraud resistance as regulated betting operators, recognizing that even a small number of out-of-state users slipping through could pose serious legal and reputational risks.
Another unexpectedly hungry segment is sweepstakes and skill-gaming platforms. These businesses occupy a gray area in terms of gambling law – sweepstakes-based casinos or prize games aren’t clearly ‘gambling’ in the traditional sense. With legal scrutiny mounting, states are already debating whether sweepstakes constitute gambling, proactive operators have implemented precise geolocation controls. Some have even asked providers for state-by-state geofencing to ensure they don’t inadvertently allow play from jurisdictions that might challenge their model. It’s essentially anticipating regulation. By acting as if they are regulated and rigorously geofencing where users can participate, they demonstrate a commitment to operating above board. It shows that across the board, from fantasy sports to sweepstakes games, the industry increasingly views precise location tech not just as a legal hurdle, but as a foundation for a trustworthy, scalable operation.
Which upcoming innovations or market trends do you expect will have the biggest impact on geo-compliance demand over the next two years?
Several forces are converging to reshape the future of geo-compliance. Geolocation is becoming deeply integrated into the broader security and personalization stack. The most forward-thinking operators are starting to link location intelligence with fraud prevention, responsible gaming, and even targeted marketing. In the next two years, the biggest differentiators won’t just be accuracy or uptime, they will be the ability to power multiple use cases from a single, trusted location platform.
Meanwhile, global market expansion is driving both scale and complexity. Jurisdictions such as Brazil and the UAE are rolling out or tightening their regulatory frameworks, often requiring location validation as a condition of licensure. This will push operators to adopt flexible, modular compliance infrastructure that can be customized market by market, as more areas continue to regulate.
How does early adopter feedback shape your commercial and product roadmap, and what’s a key lesson you’ve learned from client insights?
Client feedback is often the earliest signal of where the market is heading. Operators on the front lines, especially those pioneering new betting formats or entering emerging jurisdictions, tend to uncover challenges that aren’t yet on most providers’ radar. Listening to those early adopters can reveal opportunities to build products that solve real pain points, not just theoretical ones.
Another recurring theme is the need for transparency and flexibility in partnerships. Leading operators now expect their compliance agreements to function as living, breathing documents, regularly updated to mirror regulatory shifts, market developments, and evolving risk profiles. Providers that explain their data sources clearly, pivot swiftly when rules change, and scale support in lockstep with client growth earn lasting trust. This feedback loop, where operators push boundaries and providers refine solutions, has emerged as a core driver of innovation in geolocation. Partnerships are no longer static contracts, they’re collaborative roadmaps for confident, sustainable expansion.
The post From Cost Center to Growth Driver: Rethinking Geolocation in a Regulated World appeared first on European Gaming Industry News.
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