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Metropolitan Gaming Wins Compliance Team of the Year Award

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Metropolitan Gaming has won the “Compliance Team of the Year – Non-Financial Services” at the ICA Compliance Awards Europe 2023, recognising its effective approach in terms of ensuring player protection, combating financial crime and meeting high compliance standards.

The success of Metropolitan Gaming’s compliance output follows adoption of an advanced “3-lines of defence” strategy. In addition, the Group worked to further mitigate AML and social responsibility risks and to develop a more fluid customer journey. It also invested in additional manpower at venue level and centrally to develop more effective management information tools. Its delivery and monitoring regime was reviewed regularly, and a period of continuous improvement has since followed across the company-wide compliance programme.

Evidencing this in the HM Treasury Supervision Report 2020-22, the Gambling Commission presented Metropolitan Gaming as a positive case example of how far the company has progressed by making “significant improvements in culture, policies, procedures and delivery”.

ICA President, Bill Howarth, commented: “We congratulate Metropolitan Gaming for their outstanding achievements and for driving excellence in financial crime prevention and compliance. We have been really impressed by the volume and quality of entries and congratulate all winners and highly commended entrants for being recognised for their collaboration, innovation and dedication. Thank you to everyone who attended the ceremony last evening and we look forward to welcoming you again for another successful edition in 2024.”

Jimmy Howard, Group Compliance Director at Metropolitan Gaming, added: “Metropolitan Gaming strives to benchmark standards in compliance across the industry and we are honoured to be recognised for the work and commitment on the part of so many that has helped us to achieve this award. This award recognises the excellence within our venue teams who deliver compliance and the support teams that provide the tools to facilitate compliance.”

The ceremony was attended by over 360 guests, bringing together regulatory and financial crime prevention professionals, to celebrate the contributions of individuals and companies combating financial crime and meeting high compliance standards. The evening celebrated the achievements of a total of 119 shortlisted finalists. Selecting the winners for 2023 was an esteemed judging panel comprising 66 senior compliance and financial crime prevention leaders from across the ICA membership, ICA subject matter experts and the wider compliance community.

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Compliance Updates

Dutch Gaming Authority Focuses on Tackling Illegal Gambling Apps

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The Dutch Gaming Authority (KSA) has intensified its supervision of illegal gambling apps. Since the start of 2025, 20 apps have been removed from the app stores. The regulator calls on consumers to always report suspicious apps.

In the fight against illegal gambling, the KSA also focuses on tackling illegal gambling offers in app stores. This problem is becoming increasingly urgent, especially with the increasing number of apps that refer users to illegal websites. These websites are also often accessible to minors, which makes the situation even more worrying. Many of these apps are advertised via social media.

Illegal providers often use underhand techniques to convince consumers, for example by displaying logos of licensed providers. An app was recently reported in the App Store that misused the Holland Casino logo. Also, an “ordinary” game is often advertised (in many cases a variation on “plinko”), but after downloading it links to illegal gambling websites.

In the past three months, the KSA has had 20 of these apps removed, so that they are no longer available to users. It is of great importance to the KSA that consumers continue to report these apps, so that this process can continue throughout the year. When reporting gambling advertising, it is essential that the name of the app in question that is being advertised is mentioned in the report.

In addition to reports from consumers, the KSA is also increasingly receiving reports from industry associations and licensed casinos. For example, via Meld Vals Spel, a platform set up by the industry for reporting illegal gambling sites. Reports received via that platform are also investigated by the KSA. The KSA has working agreements with app stores to report illegal apps to them and then have them removed.

The post Dutch Gaming Authority Focuses on Tackling Illegal Gambling Apps appeared first on European Gaming Industry News.

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Thai Deputy PM Defends Entertainment Complex Bill as Shield Against US Trade Move

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Thai Deputy Prime Minister Phumtham Wechayachai has defended the Entertainment Complex Bill, set for parliamentary debate on April 9, as a vital economic measure amid rising US tariffs on Thai goods.

While opposition continues inside and outside parliament, Mr Phumtham insisted the bill’s fate should be decided through democratic processes — not protests.

The bill, which includes casino operations within an integrated entertainment complex, aims to generate significant revenue and counter the 36% US tariff hike on Thai goods — far higher than Singapore’s 10%, he said.

Mr Phumtham argued the measure would boost Thailand’s financial resilience and dismissed concerns that it promotes gambling addiction. He said strict entry rules, including age and income restrictions, would help mitigate risk.

“This isn’t about encouraging gambling — it’s about economic survival,” he said.

He urged critics to join the parliamentary debate and cited results from the government’s online public hearing held between Feb 28 and March 14, in which more than 70,000 people participated, with around 80% supporting the bill.

While acknowledging the right to protest, he warned such demonstrations should not be seen as representing the entire nation.

He said public opinion often differs from that of opposition parties and civil groups, stressing the need to respect the democratic process and let parliament decide.

The post Thai Deputy PM Defends Entertainment Complex Bill as Shield Against US Trade Move appeared first on European Gaming Industry News.

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AGCO

Playnetic granted Ontario supplier license

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Global B2B iGaming content provider secures first Canadian market entry following the successful submission and approval of its gaming-related supplier application

Playnetic, the in-demand global B2B iGaming content provider known for its quality games, reliable delivery and outstanding customer service, has announced the approval of its gaming-related supplier application by the Alcohol and Gaming Commission of Ontario (AGCO).

With the AGCO licensing process being recognised in the industry for its rigorous standards and thorough due diligence, the new certification confirms Playnetic was able to meet the high levels of integrity and regulatory compliance needed to legally distribute its content within the province.

As a result of the approval, Playnetic has now secured its first Canadian market entry and will be able to provide its library of innovative games to licensed operators in the Ontario region – with this starting point paving the way for further expansion into other regulated provinces in future.

Given signs of change emerging within the Canadian market and Alberta making progress toward a regulated online model – likely drawing from Ontario’s framework – this license positions Playnetic strongly to expand its footprint in the country and further solidifies the company’s ambitious growth plans.

In the meantime, Playnetic has already begun making groundwork with key operators in the Ontario region and is looking forward to going live with some exciting brands over the coming months. The company will also be attending SBC’s Canadian Gaming Summit from June 17-19, where both existing and new potential partners alike are welcome to stop by and meet the team.

Dan Phillips, Chief Executive Officer at Playnetic, said: “Acquiring AGCO approval for our gaming-related supplier application is undoubtedly a big step for Playnetic. The new license not only secures our first Canadian market entry, but also reaffirms Playnetic’s position as a trusted provider in iGaming and underlines our commitment to compliance and operational excellence.”

Julian Borg-Barthet, Chief Commercial Officer at Playnetic, said: “We’re very excited to now be in a position to offer our library of innovative gaming content in Ontario, and the groundwork to do that with some of the region’s biggest licensed operators is already underway. Over time, we’re confident this license will also help us expand further into current markets and emerging regulated provinces, such as Alberta.”

The post Playnetic granted Ontario supplier license appeared first on Gaming and Gambling Industry in the Americas.

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