JACK Entertainment LLC announced the selection of Konami Gaming Inc.’s SYNKROS to power industry-leading systems technology across its 1.5 million square feet of casino entertainment space. The Ohio-based gaming operator’s portfolio includes a combined 2600+ gaming machines and 85 table games at JACK Cleveland Casino in downtown Cleveland, and at JACK Thistledown Racino, located approximately 10 miles to the southeast. This new SYNKROS launch empowers guests to take advantage of seamless clubJACK loyalty rewards at any JACK Entertainment gaming location, with specialized offers, awards, and bonus events updated in real-time.

“As one of the region’s premier entertainment destinations, JACK remains dedicated to providing unparalleled guest experiences by embracing cutting-edge advancements and innovations. Our collaboration with Konami underscores this commitment, as we aim to engage more guests with exciting and rewarding experiences, leveraging their reliable and cutting-edge systems,” Van Baltz, senior vice president & chief information officer for JACK Entertainment, said.

“Since opening as Ohio’s first full-service casino, JACK Entertainment has operated with a focus on creating extraordinary moments for guests. The technology that powers the gaming enterprise is an important piece in creating unique engagement opportunities for guests and ensuring a smooth player experience, which Konami is excited to support through this key SYNKROS launch,” Randy Caron, vice president of systems sales at Konami Gaming, said.

Through the new systems installation, targeted player rewards and offers are created, automated, deployed, and tracked through SYNKROS’ robust single environment. System-delivered casino drawings and tournament events can also be delivered digitally to players directly at the game machine.

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Konami Gaming announced the appointment of Stephanie Lau as vice president of sales enablement & gaming operations, to grow strategic positioning, processes, data, analysis, and market delivery for exceptional casino customer outcomes.

Since 2005, Lau has served in operations, finance, and analytics for several major industry operators including Station Casinos and MGM Resorts International, across sectors spanning tribal and commercial, local, and resort destinations. In her role at Konami, she leads the company’s business operations, sales operations, and data analytics divisions, backed by proven effective leadership and multi-disciplinary expertise.

“With nearly 20 years of distinguished experience in the gaming industry, Stephanie is bringing an important operator focus and data-driven approach to this key appointment,” said Jay Bertsch, senior vice president and chief commercial officer at Konami Gaming.

He also stated: “She has demonstrated an ability to drive exceptional results through gaming analytics, market strategy, product positioning, and customer engagement, which we look forward to sharing with the valued casinos we serve.”

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Konami Gaming announced the appointment of Eric Schultz as vice president of studio operations, to lead overall game development spanning software development, art design, sound design, math design, and project management.

Schultz brings a proven track record of success with Konami, dating back to 2004 when he was brought on to the software engineering team, and achieved ongoing promotions to later become senior director of game software engineering in 2014. Backed by more than 20 years’ experience gaming, he returns to Konami to oversee total operations of the company’s game development.

“Eric Schultz brings a demonstrated ability to effectively manage multidisciplinary teams to achieve strong product outcomes in the field for our casino customers and their players. Our team is committed to growth in expanding sectors and global markets, and we look forward to continued momentum with Eric’s leadership and cooperative efforts across Konami’s world-class game studios,” Steve Sutherland, president and chief executive officer at Konami Gaming, said.