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iGaming Terms and Conditions Report 2020
A research study looking at the reliability of casino and sportsbook terms and conditions has revealed that a shocking percentage of UK gamblers aren’t taking the time to fully understand the finer details of the offers and bonuses they’re regularly signing up for.
Of over 12,000 players surveyed only 20% admitted to taking the time to read the terms and conditions associated with their chosen site. 62% of players admitted to purposely avoiding them, whilst the remaining 18% admitted they didn’t realise terms and conditions existed at all.
As a result frustrated players are flooding casino customer support teams with complaints regarding issues that could have easily been resolved by simply reading the terms and conditions set out by the operators in the first place.
The most common complaints ranged from incorrect bet settlements, the non-payment of winnings, the inability to withdraw funds and misleading bonuses and promotions.
To understand whether these complaints were justified No Wagering, an online gambling news and comparison website which promotes fairness and transparency meticulously trawled through the terms and conditions of 6 of the UK’s most popular casinos and sportsbooks to determine whether they were fair, concise and clearly displayed.
Sam Gascoyne, Head of Content at No Wagering, said: “The data clearly shows that players are avoiding terms and conditions, which doesn’t come as a huge surprise considering most people tend to ignore them in all walks of life… However, when it comes to online casinos and sportsbooks players certainly need to be a lot more attentive due to the restrictions such as wagering requirements, and minimum withdrawal limits.
“When you compare the amount of people that don’t read terms and conditions to the most common complaints against operators then there were some clear parallels to be made, and it was even clearer that many of these issues could have been avoided with a bit of light reading.”
Click here to see the full analysis of No Wagering’s report into terms and conditions.
Angela Bernhard Thomas
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Clark County
Clark County residents can bring a friend for free to next week’s Super Bingo $160,000 tournament at the Plaza Hotel & Casino, May 6-8
Home to downtown Las Vegas’ only bingo room, the Plaza Hotel & Casino is offering Clark County, Nevada residents who register to play in next week’s Super Bingo tournament the opportunity to bring a friend for free.
Happening Monday, May 6 through Wednesday, May 8 in the Plaza’s expansive ballroom, Super Bingo is expected to draw nearly 1,000 people from the local Las Vegas valley and across the country and Canada for the opportunity to win big playing fun-filled games of bingo over two days, with a $50,000 super coverall both days while socializing with like-minded bingo players.
Bingo-only registration is $160 per person, and Clark County residents who register can bring a friend for free. Registration is available online at https://www.plazahotelcasino.com/bingo/super-bingo-registration/. Hotel-and-bingo packages start at $300 for a four-night stay with no resort fee.
All Super Bingo players receive one 6-on paper pack for both days, two daubers, free drinks via an open bar at all sessions, boxed lunch both days, and $10 in free slot play after the first day’s session.
The Plaza’s Bingo room offers six daily bingo sessions at 11 a.m., 1 p.m., 3 p.m., 5 p.m., 7 p.m. and 9 p.m. and is located on the 3rd floor. By parking on the third floor of the Plaza’s self-parking garage, guests have convenient and direct access to the Plaza’s bingo room and parking is validated for bingo players.
Gambling in the USA
Kambi Group plc extends Mohegan partnership with on-property sports betting agreement in Pennsylvania
Kambi Group plc (“Kambi”), the world’s trusted sports betting partner, has agreed a long-term on-property sportsbook partnership with Mohegan to provide its award-winning sportsbook at two retail locations in the state of Pennsylvania.
The partnership will see Mohegan utilise Kambi’s cutting-edge retail sportsbook offering across more than 20 kiosks in sportsbook locations at Mohegan Pennsylvania and Mohegan Pennsylvania at Lehigh Valley Race and Sportsbook.
The deal further strengthens Kambi’s relationship with Mohegan, which already utilises Kambi’s suite of sports betting products at ilani in Washington, as well as online and on-property in the Canadian province of Ontario at Fallsview Casino Resort and Casino Niagara.
Kristian Nylén, Kambi CEO and Co-founder, said: “With several successful partnerships with Mohegan already in place, we are pleased to agree this new partnership as we continue to build on our strong relationship.
“This latest deal further reinforces Kambi’s position as the sportsbook provider of choice for tribes across North America, and we look forward to our ongoing collaboration with Mohegan.”
Tony Carlucci, President & GM of Mohegan Pennsylvania, said: “Mohegan Pennsylvania is excited to continue utilising the same Kambi technology platform that existed under our Kindred partnership, which will help to create a seamless process as the Sportsbook at Mohegan Pennsylvania fully rebrands later this Spring.”
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