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Andrew Cardno

Quick Custom Intelligence Expands to 75 Nevada Sites with Golden Entertainment Deployment

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Quick Custom Intelligence (QCI), a leading provider of innovative solutions for the gaming industry, has announced a significant milestone in its journey. With immense dedication to research and development (R&D) and a steadfast commitment to customer satisfaction, QCI has expanded its presence in Nevada to over 75 sites. This achievement underscores QCI’s position as a trusted partner in the gaming community.

The success in Nevada is attributed to several key factors, including the relentless pursuit of excellence in product development. QCI continuously invests in R&D resources to enhance its offerings, ensuring that its solutions meet the evolving needs of the gaming industry. Through regular engagement with customers, QCI gathers invaluable feedback and incorporates feature enhancements to deliver cutting-edge solutions tailored to the unique requirements of each site.

“Our success in Nevada reflects our unwavering dedication to innovation and customer satisfaction. We are thrilled to see our solutions making a tangible impact, and we remain committed to delivering unparalleled value to our customers,” Andrew Cardno, CTO of QCI, said.

QCI’s partnership approach extends beyond product development, with weekly calls conducted with each customer to foster collaboration and address any concerns promptly. This proactive engagement enables QCI to build strong relationships and deliver exceptional service, further solidifying its position as a preferred partner in the industry.

“We are proud to partner with an innovator in the marketing technology space like QCI and encouraged with the success we’ve achieved using the QCI Host CRM platform. It has streamlined our operations, enabling us to provide a seamless and personalized experience for our loyalty guests while driving greater engagement,” Ross Gdovin, Vice President of Marketing at Golden Entertainment, said.

Moreover, QCI’s scalable and secure backend infrastructure ensures seamless operations and peace of mind for its customers. The robust backend platform provides the foundation for QCI’s solutions, empowering casinos to optimize their operations efficiently and effectively.

QCI boasts a diverse customer base throughout Nevada, including “strip and locals” properties in Vegas, along with customers in Pahrump, Reno, and Carson City. This widespread adoption underscores the reliability and effectiveness of QCI’s solutions, positioning the company as a trusted industry leader statewide.

Andrew Cardno

Red Earth Casino Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Red Earth Casino has chosen Quick Custom Intelligence’s (QCI) Chatalytics platform to revolutionize its casino operations and elevate guest engagement. This AI-powered suite—which includes Slot Copilot, Player Copilot, the Dashboard, and the Robot Button—leverages OpenAI technology to deliver real-time intelligence and streamline decision-making across the gaming floor.

Built to enhance both slot performance and player service, QCI Chatalytics offers a powerful blend of automation and data analytics. Slot Copilot enables real-time slot machine monitoring, predictive performance analytics, and intelligent task assignment. Player Copilot uses behavioral insights to support personalized guest engagement strategies and optimize rewards. The Dashboard provides an intuitive, real-time view of key operational metrics, while the Robot Button automates routine actions—freeing up staff to focus on high-impact guest interactions.

“At Red Earth Casino, we are committed to the strategic adoption of AI across our operations. Our collaboration with QCI Chatalytics is one example of how we’re embracing advanced AI platforms. By integrating this technology alongside several other AI-driven solutions, we’re building a forward-thinking environment that supports smarter decision-making,” said Larry Resick, Marketing Manager for Red Earth Casino.

“We’re proud to bring Chatalytics to Red Earth Casino. By integrating OpenAI’s advanced models into our platform, we’re empowering casino operators with instant insights, intelligent automation, and unprecedented visibility into floor operations. This partnership marks a new era of AI-driven excellence in gaming,” Andrew Cardno, CTO of QCI, said.

The post Red Earth Casino Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions appeared first on Gaming and Gambling Industry in the Americas.

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Andrew Cardno

Andrew Cardno, Dr. Ralph Thomas and Dr. A.K. Singh Release Their 12th Book: “The Math That Gaming Made, Compendium”

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Well-known and accredited gaming and analytics experts Andrew Cardno and Dr. Ralph Thomas of QCI have proudly released their 12th book, “The Math That Gaming Made, Compendium,” a definitive exploration of the mathematical frameworks and strategies that have shaped the modern gaming industry. This latest volume includes brand-new articles, expanded content, and a greatly enhanced gaming glossary, offering readers an even deeper dive into the world of gaming mathematics.

A Comprehensive Exploration of Mathematics and Gaming

“The Math That Gaming Made, Compendium” serves as an essential guide to the intersection of mathematics and gaming. It delves into how advanced analytics, mathematical modeling, and data science have revolutionized the gaming landscape, compiling decades of research and insights. This newly updated edition features fresh discussions, more real-world applications, and a wealth of cutting-edge material that will benefit industry professionals, data enthusiasts, and anyone intrigued by gaming mathematics.

A Legacy of Expertise

Authors Andrew Cardno and Dr. Ralph Thomas bring together years of experience and groundbreaking research, offering readers unparalleled insight into the role of math in optimizing player experiences and casino operations.

“This book is a culmination of over 20 years of innovation in the gaming industry,” said Andrew Cardno. “In addition to highlighting how data and analytics have evolved, we’ve packed this edition with new articles, expanded content, and an extensive gaming glossary, providing readers with tools and knowledge for real-world gaming environments.”

A Must-Read for Industry Professionals

Industry expert Buddy Frank shared his praise for the new volume: “One of the things I love about software is when updates are released you gain new features and helpful add-ons. In publishing, once a book is released, that’s about it. Occasionally, there will be a second or maybe even a third edition. So, it is somewhat surprising, but very welcomed, that the authors of “The Math That Gaming Made” will debut Book 12 at the annual Indian Gaming Association’s Conference and Tradeshow held in San Diego. I loved the skinny little Book 1. This new volume seems to be more than an inch thick and has plenty of new content. If you work in Slots, Casino Marketing, Hosting, Operations, Leadership or Analytics, don’t miss this latest version.”

“The Math That Gaming Made, Compendium” is available now through Amazon.

The post Andrew Cardno, Dr. Ralph Thomas and Dr. A.K. Singh Release Their 12th Book: “The Math That Gaming Made, Compendium” appeared first on Gaming and Gambling Industry in the Americas.

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Andrew Cardno

QCI Installs Enterprise Platform at Seven Feathers Casino Resort

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Quick Custom Intelligence (QCI) and Seven Feathers Casino Resort announced the successful deployment of the QCI Enterprise Platform. This collaborative effort marks a significant milestone in data management and analytics for Seven Feathers Casino Resort, positioning them at the forefront of cutting-edge technology in the gaming and hospitality industry.

The implementation of the QCI Enterprise Platform at Seven Feathers Casino Resort has been meticulously executed, with all data successfully verified for accuracy and security. This achievement showcases the commitment of both QCI and Seven Feathers Casino Resort to providing the most advanced and reliable data analytics capabilities available.

Jay Ellenberger, General Manager of Seven Feathers Casino Resort, said: “The successful deployment of the QCI Enterprise Platform represents a significant step forward in our commitment to providing exceptional experiences for our guests. With QCI’s innovative solutions, we are able to make more informed decisions, tailor our services, and ultimately elevate the level of satisfaction among our valued patrons.”

Andrew Cardno, CTO of Quick Custom Intelligence, said: “We are delighted to collaborate with Seven Feathers Casino Resort and support their mission to deliver world-class experiences. Our QCI Enterprise Platform is designed to empower organizations like Seven Feathers with actionable insights derived from data, and we are excited to see our technology driving innovation and success within their operations.”

The deployment of the QCI Enterprise Platform at Seven Feathers Casino Resort reinforces QCI’s commitment to delivering cutting-edge solutions that drive business growth and enhance customer experiences.

The post QCI Installs Enterprise Platform at Seven Feathers Casino Resort appeared first on Gaming and Gambling Industry in the Americas.

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