iGaming Industry
BetStars tops sportsbook registration rankings
BetStars has topped a ranking of 45 sports betting sites’ registration processes by form analytics platform Formisimo.
The PokerStars sportsbook’s registration process took just 21.6 seconds to complete, compared to an average across the 45 sites of 77.7 seconds. 45 sports betting companies were analysed.
The Manchester-based company used 52 metrics to gauge performance, with each registration process then ranked to generate market positions. Betbright, Betfair and VernonsSports also performed strongly in the analysis, also being ranked “market leaders” by the Manchester-based company.
“They are likely to see higher visitor to registration conversion rates, and lower marketing cost per acquisition costs, leading to greater profitability”, it said.
ID checks were the main friction point, with users having to enter information into an average of 17 different fields. Gaming forms ask questions that are more personal than a regular form, as most providers need to carry out identity checks.
“This creates a longer process but also a greater cognitive load for the user, both of which have an impact on the likelihood of conversion.”
Back marker Sporting Index took 162.7 seconds, while marquee brands such as Coral, Ladbrokes, Bet365, Paddy Power had registration processes that took longer than the average to complete, classed as “underperforming” by Formisimo.
Fortisimo also found that half of betting registration forms had mobile unfriendly features, 39.2% of gambling processes provided no customer service information and just 16.3% displayed contact details on the page.
“In a congested market, where a small group of brands maintain the majority of brand awareness with the public, having a link to a customer services team builds confidence in the brand“, said the company.
Three key areas of improvement were identified. Gaming forms could be half the length, it found,“with the difference between the shortest and the longest forms being over 800%”, with a reduction in the fields directly impacting conversion rates. “The optimisation opportunities for long forms are significant as there are a high number of elements and areas that can be improved or removed“, said Formisimo.
Moving to radio buttons from text boxes and drop downs would also help new customers to save time by offering immediate visibility of the options, as could more widespread use of inline validation to show success, as well as errors, the company said.…
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Source: EEGaming.
Fast Track, the leading player engagement platform built specifically for the iGaming industry, has partnered with 4Play, a dynamic and innovative gaming operator renowned for its exceptional player experiences in both casino and sports betting.
Launched in 2023, 4Play has rapidly gained recognition in the industry, primarily targeting the burgeoning Brazilian market. With a commitment to delivering unparalleled entertainment, 4Play offers its players a seamless experience in Portuguese, featuring popular gaming verticals such as casino and sports betting.
4Play’s decision to integrate Fast Track CRM comes as part of its strategic initiative to bolster player retention and streamline operations through advanced automation. Fast Track’s robust platform will enable 4Play to automate complex player journeys, ensuring each interaction is personalised and timely.
“We are excited to partner with Fast Track to elevate our player engagement strategies. Their innovative approach to CRM and their commitment to creating individualised player experiences align perfectly with our vision for 4Play. We look forward to leveraging their platform to enhance our player retention and operational efficiency,” Mateus Ihering, Chief Operating Officer of 4Play, said.
Fast Track’s CRM platform, recognised for its real-time data capabilities and comprehensive automation suite, will support 4Play in achieving its business goals. By automating player communications and optimising the registration journey, 4Play aims to significantly increase its number of depositors while maintaining a high level of engagement among its 148,000 monthly active users.
Simon Lidzén, Co-Founder and CEO of Fast Track, said: “We are delighted to welcome 4Play into the Fast Track family. Their innovative spirit and dedication to providing top-tier player experiences make them an ideal partner. Together, we will set new standards in player engagement and retention, ensuring that 4Play continues to thrive in the competitive iGaming landscape.”
Pragmatic Play, a leading content supplier to the iGaming industry, has reinforced its commitment to Latin American expansion by strengthening its existing relationship with Colombian operator FullReto.
The latest agreement will see FullReto offer its players a broad selection of Pragmatic Play’s unique Virtual Sports titles, building on an already extensive offering of over 300 Slots and Live Casino games.
Fantastic League, Greyhound Racing, and the thrilling motor racing-themed Force 1 are among the games now available to FullReto customers as the operator looks to capitalise on the rapidly increasing popularity of Virtual Sports to consolidate its position as a leading platform in Colombia.
The multi-product partnership reaffirms Pragmatic Play’s intentions to expand its offering in the LatAm markets, with FullReto now offering a vast catalogue of Pragmatic’s award-winning games across three verticals.
Victor Arias, Vice President of Latin American Operations at ARRISE powering Pragmatic Play, said: “Pragmatic Play is delighted to reinforce its partnership with FullReto by providing its players with access to its renowned Virtual Sports games. The deal not only emphasises Pragmatic Play’s desire to provide Colombian players with an exciting online gaming experience, but also demonstrates the supplier’s dedication to furthering its Latin American expansion.”
Andrés Tamayo, General Manager at FullReto, said: “FullReto’s continued collaboration with Pragmatic Play highlights our main objective of supplying the optimal player experience. The addition of Pragmatic Play’s Virtual Sports offering, on top of its Slots and Live Casino games, will ensure FullReto players have access to hundreds of fan-favourite games across a variety of verticals.”
Pragmatic Play, a leading content supplier to the iGaming industry, has expanded its Live Casino footprint across Peru after going live with major local operator, Atlantic City.
The partnership sees Pragmatic Play’s full Live Casino portfolio integrated with the operator, enabling players in Peru to enjoy market-leading titles such as Blackjack, Roulette, and Baccarat from the supplier’s award-winning portfolio.
This latest agreement showcases Pragmatic Play’s plans for growth in LatAm, exhibiting an array of its verticals across multiple territories in recent months. It is the latest deal signed by Pragmatic Play with a Peruvian operator, following a comprehensive growth strategy in the country.
Victor Arias, Vice President of Latin American Operations at ARRISE powering Pragmatic Play, said: “Atlantic City is one of Peru’s most reputable operators and offers another opportunity to showcase the Pragmatic Play Live Casino portfolio in Peru. With an offering that will deliver exceptional gaming experiences to players, this partnership promises to cement Pragmatic Play’s position at the forefront of the Peruvian iGaming industry.”
Alonso Huiman, Chief of Online Casino at Atlantic City, said: “This landmark agreement with Pragmatic Play is a pivotal moment for us. Its vast selection of table and card games will resonate seamlessly with our player base and we are confident that this will propel our brand to new heights.”
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