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The AskGamblers Casino Complaint Service Annual Report for 2016

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The AskGamblers Casino Complaint Team achieved all-around record-breaking results in 2016. 

During 2016 the AskGamblers Casino Complaint Service received a total of 5,268 new cases, submitted by more than 3,800 players against 613 different online casinos. Out of all the received complaints, over 2,300 cases were accepted, 70% of which were successfully resolved, with the average complaint resolution time being less than 8 business days.

Additionally, AskGamblers launched a new feature in 2016, allowing industry professionals to submit complaints against affiliate programs, as well.

Even though the AskGamblers Casino Complaint Team implemented new and stricter complaint reviewing procedures, last year’s record was still surpassed and the Complaint Team managed to return to players over $2,7 million of unpaid, delayed or unfairly confiscated money. The amount, combined with the money returned up until that point and since, has thus far reached an impressive $8,8 million.

Dimitar Dimitrov, Head of Customer Support, stated: “It is our primary concern that the players be helped whenever they are unjustly mistreated by online casinos. This, of course, entails focus, dedication and an unbiased analysis of evidence at hand. As it is of paramount importance to us that we inspire confidence in players, we were extremely pleased to see that a record-breaking number of complainants put their trust in us in 2016 and let us assist them with their casino-related troubles.

For more data, statistics and interesting facts pertaining to last year, make sure you read the full AskGamblers Casino Complaint Service Annual Report for 2016.

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About AskGamblers

AskGamblers, officially the Best Casino Website in 2016, provides the most trusted, unbiased casino, slot, and bonus reviews. It also features real player opinions and ratings highly valuable in the community. Thanks to its unique Casino Complaint Service over $8,8 million has been returned to players so far. Get the truth, then play!

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Macau Legislative Assembly passed new gaming bill

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Macau Legislative Assembly passed new gaming billReading Time: 1 minute

Macau’s Legislative Assembly has approved a draft bill banning local casino workers from entering Macau casinos outside of working hours.

The bill, which will now head to committee for further deliberations and refining of policy details, is aimed at curbing problem gambling among casino employees. It was revealed by the Deputy Director of Macau’s Social Affairs Bureau, Hoi Wa Pou, earlier this year that around 30% of all individuals who ask for assistance in dealing with a gambling problem work in the casino industry.

Initially only barring gaming tables and machine workers, the proposed ban added workers who perform functions less directly connected to gaming such as in the cashier’s offices, public relations areas, restoration, cleaning and security in casinos.

According to the DICJ director, Paulo Martins Chan, the scope of the ban was increased after the gaming industry was consulted.

The only exception would be for the first three days of the Lunar New Year and in situations justified for entry to the casinos, such as training or associative activities.

The proposed regulations also establish a possible fine of between MOP1,000 (US$125) and MOP10,000 for workers caught infringing the law.


Source: European Gaming Media Latest News

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Russia’s first master’s degree programme in cryptography launched

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Russia’s first master’s degree programme in cryptography launchedReading Time: 1 minute

Russia’s  Novosibirsk State University will start the specialized master’s degree programme in the field of cryptography. The teaching will be carried out in English. Students will study all aspects of blockchain technology, as well as encryption techniques.

The Univesristy’s press-office already announced the enrollment of 15 students for a two-years “Master in Cryptography” master’s degree programme.

“The main goal [of this programme] is to attract bright students from all over the world and give them the profound theoretical and practical knowledge in all the aspects of contemporary cryptography for the purpose of their further involvement in research and development activity in this field,” – stated the announcement posted on the university’s official website.

The program begins in September this year.


Source: European Gaming Media Latest News

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South Africa gambling operators react to new casino bill

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South Africa gambling operators react to new casino billReading Time: 2 minutes

South African legislators are about to relocate the country’s casinos to Trade Bay, much to the sadness of many local gambling operators.

The move was opposed by the local gambling operators, which would be an enactment of the Western Cape Nineteenth Gambling and Racing Amendment Bill, 2018, and this would lead to a serious downfal in revenue as jobs as well.

The bill was intended to amend the existing Western Cape Gambling and Racing Act, 1996 (Act 4 of 1996), giving the Western Cape government the authority to compel existing casinos in five district municipal regions of the province to transfer to other areas.

While the bill has yet to be tabled before the legislative committee, South Africa-based casino operators like Sun International and Tsogo Sun Holdings Ltd. have expressed mixed opinions over the possible impact of the proposed bill to their operations.

Tsogo Sun CEO Jacques Booysen said the company would support the proposed relocations of casinos in Western Cape, as long as it “is done in a manner that makes commercial sense” for them.

South Africa’s biggest hotel and casino operator had been under pressure lately to temper its mounting debt by putting the brakes on acquisitions and business expansion. Tsogo Sun also reduced its spending in the most previous fiscal year by 8%, dropping it down to $261.5 million.

Tsogo Sun planned to submit its comments on the proposed bill before July 31 after seeing the draft legislation, according to Booysen.

Sun International, which operates the GrandWest Casino, was up in arms over the proposed relocation of their competitors, saying it might lead to lower profits and more layoffs in the future. The company’s chief executive, Anthony Leeming, estimated that GrandWest could see a gross gambling revenue decline of 24 percent while “headcount” will drop by 15 to 20 percent.

“The majority of job losses will be from the casino, but a drop in footfall will result in additional and similar job losses in the supporting… operations at GrandWest, as many of these businesses are entirely dependent on footfall generated by the casino,” Leeming said, according to the news outlet.

 

Source: CalvinAyre.com


Source: European Gaming Media Latest News

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